Author Topic: The hardest part of appliance repair...  (Read 2119 times)

Offline schaffersapplian

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The hardest part of appliance repair...
« on: October 25, 2008, 04:33:08 PM »
In todays appliance repair service, ive found that the hardest thing to deal w/ is telling the owner of a 2 year old amana bottom-mount ref that their compressor is shot and the manufacture's warr. is expired, or that their "just out of warr." center seal on their maytag (SAV,MAV,CAV,PAV,LAT,ect...) needs to be replaced.  I HATE these companys who dont evauate or test their products before they go on the market. And I always feel bad when i give a $300 estimate on a 2 or 3 year old machine.  I think that this is the hardest part of the buisness to deal with.
Authorized Samsung, Electrolux, Whirlpool, GE, Fisher Paykal, and Maytag Servicer with over 10 years experience.

Offline whirlpooltech

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Re: The hardest part of appliance repair...
« Reply #1 on: October 25, 2008, 05:17:37 PM »
Then to make things harder them same people don't want to pay you because it only took you ten minutes to tell them it was not worth repairing.

Offline JWWebster

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Re: The hardest part of appliance repair...
« Reply #2 on: October 25, 2008, 08:39:53 PM »
A cheapskate wants a cheap appliance and wants a cheap repair.
Me myself and I always ask what kind of machine it is. Then in my mind I visually go over what goes wrong with these machines. I say to myself: SELF do you want to waste time and energy pizsing off these folks by taking their money when I KNOW they have a schitty appliance and I 9 out of 10 times have an idea what is wrong?
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Offline theoldstoveguy

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Re: The hardest part of appliance repair...
« Reply #3 on: October 25, 2008, 08:59:02 PM »
Best way to explain to them is your fee is exactly as a doctor would charge them. We tell them what is wrong for the basic fee. We charge for our knowledge. Also I learned a long time ago. We DON'T design them,We DON'T build them but we try to repair them.Think about it,if the engineer made a perfect machine,he would be unemployed. Thus he can always improve on the design & have a job for life!

Offline Icehouse

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Re: The hardest part of appliance repair...
« Reply #4 on: October 26, 2008, 01:17:32 PM »
What happen? when I worked for Amana in the late sixties early seventies they had the best guarantee in the business. Five years on everything.
NATE, NCCER, PHCC,HVAC Certified Instructor
Member RSES, US Army Refrigeration Specialist(Retired), Former Refrigeration Teacher NYC Board of Ed.
a tragedy has happen to me : http://web.me.com/zenzoidman/Bobice/

Offline JWWebster

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Re: The hardest part of appliance repair...
« Reply #5 on: October 26, 2008, 07:34:19 PM »
Icehouse welcome to the forum. My old mentor Mr Fred was a RSES member. He and myself enjoyed many a day working on ice machines, window units, and whatever else came into the shop. He was an employee of Alabama power company in the 40's. It was a pleasure to be associated with this very knowledgable man. If you know half as much as he knew then you will indeed be a very much appreciated addition to our little web page. Welcome!!
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline Icehouse

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Re: The hardest part of appliance repair...
« Reply #6 on: October 26, 2008, 08:42:46 PM »
I started in service 1968. Grew up with a "Master Electrician" (Grandfather), "Master Boilerman" (Father), "Master Plumber" (uncle) and listen and learned.
I also attended and still attend any and all clinics, trade shows, amd the like as well as RSES. I am also a technical reviewer for "Delmar" publishers.
NYC Licensed Operating Engineer 1968. Dut the best education is here on these forums.  :)
NATE, NCCER, PHCC,HVAC Certified Instructor
Member RSES, US Army Refrigeration Specialist(Retired), Former Refrigeration Teacher NYC Board of Ed.
a tragedy has happen to me : http://web.me.com/zenzoidman/Bobice/

Offline Penguin45

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Re: The hardest part of appliance repair...
« Reply #7 on: October 26, 2008, 08:56:13 PM »
Ey oop,
Welcome to AJ's nuthouse.....

Csutomers, not product, is always the problem. We are cursed in the UK with ever cheaper, nastier machines of all sorts. I have little sympathy with the "budget" customers these days - they know they're buying cheap, yet they expect cheap service. Problem is, you can buy a washer for 180 over here (if you really want to!) - it still has a 100 computer board and a 90 motor. All these cheap machines are one step away from landfill.....

So, no "free call-out" under any circumstances, I'll give you a diagnosis on the phone, but, if you want me, you pay.......

I struggle to keep up with my work load, so I'm obviously doing something right!

Penguin45.

 

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