Thought I'd quickly share our experience with the WM2496HWM and it's workhorse, the DLE9577WM dryer (electric). Keep in mind, both machine service a family of 7 (5 kids, all under 15). So they get used. We've had them since 2007 and I'm sure they've washed 8 years worth of clothing.
I had to replace the pump on the washer in 2009. It simply died (motor). Just 2 weeks ago I had to replace the load sensor, part # 6501KW2002A
That was simple task but, because the folks at the Sears parts center (online) don't know their butt from 1st base, I had to go 2 weeks without a working washer. I returned both the WRONG parts that Sears sent and finally got the right one via www.repairclinic.com
Back to the washer. I don't know if I should be disappointed or simply just "satisfied." Owning it for 4 years and I've had to replace a pump and sensor. If I wasn't a handy man, I'd have spent 800 bucks on it by now to keep it running. I think it is a bit on the noisy side (pump grinds in an odd way) and it is so very hard to balance fully.
All truth be told, at this point we will probably look to replace them with something other than LG. I really wish I could buy an industral strength washer and dryer as we probably are just to hard on these machines. I don't think they were intended to wash 10 loads a week. Which, when you think of it, shouldn't be a problem. But alas, consumer products just are no longer that durable.
Anyone got a good idea for a workhorse that could handle our demands on cleaning?
p.s the dry has had no problems, altough I think it is taking longer to dry. I probably should clean out the vent but I wouldn't be surprised if the heating element is going as the washer has already been opened twice for repairs in just 4 years.