Author Topic: Whirlpool duet stream  (Read 23213 times)

Offline whirlpooltech

  • Technician
  • Member Since: Nov 2007
  • Posts: 1367
  • Country: us
  • 20 years of experience
Re: Whirlpool duet stream
« Reply #10 on: September 20, 2008, 06:25:45 PM »
Being its under warranty my advice would be to wait for the technician to look at it before you take anything apart yourself.



Offline misswings777

  • VIP Member
  • Member Since: Sep 2008
  • Posts: 10
Re: Whirlpool duet stream
« Reply #11 on: September 20, 2008, 06:32:26 PM »
I understand, thank you! :)

Offline JWWebster

  • Technician
  • Member Since: Jan 2008
  • Posts: 8781
  • Country: us
  • SublimeMasterJW
    • Buy me a beer through paypal
    • JW's Sublime Appliance Advice
Re: Whirlpool duet stream
« Reply #12 on: September 20, 2008, 07:19:30 PM »
Take the dang panel off and clean up the mess below friend.
If you wish to do rugs and blankets go to laundry matt.
May the hinges of our friendship
        never grow rusty.

About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL

Offline whirlpooltech

  • Technician
  • Member Since: Nov 2007
  • Posts: 1367
  • Country: us
  • 20 years of experience
Re: Whirlpool duet stream
« Reply #13 on: September 20, 2008, 07:34:28 PM »
If suds are detected by the floor sensor then the dang washer will think there is a leak and have failure episode. Put the soap in the tub  with the dang clothes and wash on! Damn the dispenser, full speed ahead!

What is a floor sensor?

Quote
Must be a leak somewhere in the tub.

Why?

Quote
Open the bottom panel and remove the mess from the floor and restart.

What are you talking about JW?

 :thinking:



Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 9588
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: Whirlpool duet stream
« Reply #14 on: September 25, 2008, 01:27:34 PM »
Did you get your washer repaired?
Hope you find our website helpful.

Offline misswings777

  • VIP Member
  • Member Since: Sep 2008
  • Posts: 10
Re: Whirlpool duet stream
« Reply #15 on: September 25, 2008, 01:50:45 PM »
Hello,

And thank you for asking, but the Best Buy Contractor has still not called with a time that he can get to
my washer. We are at the mercy of waiting for him to call us.

Last contact with anyone with the contractors office was the 19th September 2008.

We were told we have to wait for them (contractor who does Best Buy's repairs) to call us and make an appointment
to come to my home by the contractor's themselves.

We are waiting until Tuesday the 30th which will make this whole contact with Best Buy and the contractor
who does their work 2 weeks... Husband plans on being polite but will insist that the matter is soon taken care of...

Again, thank you for asking...


Offline Madwasher

  • VIP Member
  • Member Since: Sep 2008
  • Posts: 2
Re: Whirlpool duet stream
« Reply #16 on: September 30, 2008, 09:46:56 AM »
Our new Whirlpool Duet had the same problem after only three months of use. We contacted Whirlpool (instead of Best Buy) since the washer is still under factory warranty. The issue is a "bad pressure switch".

The part number is W10156252
Service company replaced the part yesterday, and the washer is working like normal. Whirlpool nor the service company had any explanation why the part would go bad in such a short time. No charge since the washer is under warranty.

WARNING - There must be a shortage of the part.  We were initially told that the part was backordered for 2 to 3 weeks. We even tried to obtain the part through other vendors and got the same time frame. Furious with the potential of being without a brand new washer for 3 weeks, we spent many hours on the phone with Whirlpool trying to expedite the part. After some strong encouragement and moving the issue up the chain of customer service, Whirlpool agreed to pull a part from the factory inventory where the washers are built. The only problem is that nobody could tell us when, or if, the new part would be shipped. Suddenly, the part just arrived by FedEx at our house. In all, our washer was inoperable for 1 week. Be persistent. They will tell you over and over there is nothing they can do.

If you negotiate well, Whirlpool will extend your factory warranty for an additional year.


Offline misswings777

  • VIP Member
  • Member Since: Sep 2008
  • Posts: 10
Re: Whirlpool duet stream
« Reply #17 on: September 30, 2008, 03:05:18 PM »
Hello,
Thank you for the piece number, we will be contacting Whirlpool...
I called the repair service contractor again this am, and the message
was: if you do not get an answer call: the last four digits-- 2000, 2001 or 2002...
So needless to say, after 2 solid weeks of run around and no answer we will
try your advise..  Who did you contact to put the piece in for you?
again, thank you....


Offline Repair-man

  • Technician
  • Member Since: Feb 2008
  • Posts: 3020
  • Country: us
  • The Virtual Repairman
    • The Virtual Repairmans Appliance Help
Re: Whirlpool duet stream
« Reply #18 on: September 30, 2008, 04:00:49 PM »
 O0
"It's only expensive if someone else fixes it for you" -
The Virtual Repairman   www.repair2000.com

Offline Madwasher

  • VIP Member
  • Member Since: Sep 2008
  • Posts: 2
Re: Whirlpool duet stream
« Reply #19 on: September 30, 2008, 04:33:10 PM »
We contacted Whirlpool directly.  They sent A&E Factory Service to diagnose the problem and install the part when it arrived.

You will need to be persistent with Whirlpool, and they do not return phone calls as promised.

 

Photos: Whirlpool Duet washer with bad bearings, only 2.5 years old!

Started by AJ

Replies: 21
Views: 33716
Last post May 23, 2013, 08:22:19 PM
by Rick32k
Video: Whirlpool Duet Front Load Washer Water Pump Clean Out.

Started by AJ

Replies: 0
Views: 7362
Last post November 28, 2007, 09:58:47 PM
by AJ
How to replace a Whirlpool Duet washer bellow tub door seal

Started by AJ

Replies: 39
Views: 76057
Last post December 24, 2013, 12:16:46 AM
by GB-NC
Whirlpool Duet Sport Error f-01

Started by Ology

Replies: 2
Views: 7838
Last post March 10, 2008, 05:20:36 PM
by Repair-man
Whirlpool duet sport keeps on pumping

Started by hinkelberry

Replies: 3
Views: 1915
Last post March 10, 2008, 10:05:03 PM
by apptech
Whirlpool Duet Washer - F-30 error code and clunking noise in detergent area.

Started by AJ

Replies: 3
Views: 14755
Last post November 15, 2009, 09:34:58 AM
by AJ