Author Topic: Is Sears a endangered brand?  (Read 4924 times)

Offline AJ

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Offline rbmappltech

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Re: Is Sears a endangered brand?
« Reply #1 on: June 27, 2014, 09:49:56 PM »
They are working on it one day at a time. One lost customer at a time.

Offline andersenappliance

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Re: Is Sears a endangered brand?
« Reply #2 on: June 28, 2014, 11:30:38 AM »
yeah, I guess getting yourself saddled with a blood-sucking slavemaster hedgefund as an owner is not a win-win strategy.

Sears could have been Amazon, if they had just put their catalog on line.  But then again, Amazon isn't doing so good either...

Offline RAH52

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Re: Is Sears a endangered brand?
« Reply #3 on: June 28, 2014, 03:18:23 PM »
I read on CNN amazon has only made a small profit in 2 years out of 20

Offline go400

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Re: Is Sears a endangered brand?
« Reply #4 on: June 29, 2014, 10:52:44 AM »
Years ago when Frigidaire had a run on failed compressors/sealed systems, they contracted with Sears to market their defective product. Sears didn't seem to care they
 where pushing a defective product.

Offline Maytag Man 6725

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Re: Is Sears a endangered brand?
« Reply #5 on: August 04, 2014, 07:39:04 PM »
Well, now that LG is making most of their junk, things can't be good. Back in 1990 when I started servicing Maytag was awesome, then they played the trash the quality and sell off their old reputation. Look how well that served them. Sears had better wake up. Really don't understand W.P. Trashing their quality lately. S . Q. Is the only real washer left. As a seasoned tech I hate when my customers ask what to buy. It's all junk, but that's what is called job security:)

Offline Maintech

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Re: Is Sears a endangered brand?
« Reply #6 on: August 04, 2014, 08:50:14 PM »
Amazon could be hauling in large profits for the last many years, but they reinvest almost every penny into growth.

As for Sears I believe they will be here for years to come but I think they will go back to their roots more or less. In the years to come you will see them move to a mostly online store with most if not all of their mall stores closing or downsizing, I do think you will see more small non-mall stores open with attached pickup centers for online orders. In essence they will move back to the catalog days with a modern twist. It is hard to believe but the biggest profit center for Sears inc is not the retail but the repair business through A&E/Sears repair and eventually I believe you will not see any more Sears repair trucks or techs. In many areas they have already phased out the Sears trucks/Techs altogether already. I would not be surprised if at some point the A&E service is spun off into a independent business with Sears as a client. IF you go upto headquarters you will see that their is already a lot of separation going on , I think the only reason this has not happened yet it due to the Protection agreement and now the new home Warranty business.

Offline Maytag Man 6725

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Re: Is Sears a endangered brand?
« Reply #7 on: August 04, 2014, 08:57:42 PM »
Wonder why Whirlpool and Sears severed ties?

Offline andersenappliance

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Re: Is Sears a endangered brand?
« Reply #8 on: August 04, 2014, 11:32:37 PM »
No Offense, Maintech, but you are right.

I do not believe that the repair business is their main profit center.

If it was, they would not be focusing on hiring salespeople rather than fixit guys for their repair business.  Nor would they be subbing out to some of these other groups for their repairs.

Simply put, Sears is being bled dry.

And on another note; Amazon is burning capital, NOT investing for market share.

There is a major difference there.

It'd be interesting to take a Sears on the mechanical side and experiment with it.  Could you sell appliances, lawnmowers, exercise equipment, and tools via showroom and internet, and have small strip-mall size repair shops for the maintenance.  Dump the dishes, clothes, and linens. I bet someone tries it.

Offline LowSL2

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Re: Is Sears a endangered brand?
« Reply #9 on: August 05, 2014, 11:02:48 AM »
The problem is that they charge $75 to give an estimate on a fridge ($79.95 on everything else) and it costs them $110 to $130 to send a tech... so for every declined estimate they loose around $50.

And every time someone is not home, they lose money for that trip.

They just started a $4 fuel surcharge on collect calls... we'll see how that goes.

I could go on.. the main problem is they feel the need to hire salespeople instead of people that can fix things. How do you expect to get a quality tech when you pay them $17 an hour?
LowSL2
15 Years of Professional Appliance Repair Experience

 

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