Author Topic: Going to scrapthe Neptune, best washing machine?  (Read 839 times)

Offline Awalker

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Going to scrapthe Neptune, best washing machine?
« on: June 14, 2014, 09:23:05 AM »
Well, i have decided to replace my Maytag MAH7800AWW Neptune, as the control board cost and availability sucks.
 What is a good machine to buy? I like the HE machines, try to buy US made, and want one that lasts and has parts available for it.

Offline Select Appliance

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Re: Going to scrapthe Neptune, best washing machine?
« Reply #1 on: June 15, 2014, 02:17:07 PM »
Speed Queen brand machines are the only ones I know made in the US. (Ripon, Wisconson) They're parts are accessible and they have the best warranty in the biz.  Speed Queens don't have the digital display and fancy options (steam, etc.) they are simple and easy to use.  We have a lot of people wanting Speed Queen also because you can manually adjust your water level.  The new HE machines you cannot. Any of the newer machines you see at box stores will use electronic displays and not knobs and dials.

Offline john63

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Re: Going to scrapthe Neptune, best washing machine?
« Reply #2 on: June 15, 2014, 11:44:30 PM »
<<<What is a good machine to buy?>>>

**********

An LG front load washer.

Intuitive/easy to use for the consumer.

Easy diagnostics/repair for the servicer

Parts availability very good and inexpensive (for ten years,anyway)

Reasonable Tech Support (not perfect but okay)

Speed Queen front load washers are digital-controlled (top loaders have zero digital components)
The tub size is smaller---and the spin cycle is an uncontrolled event---when on wood floors
Top load washers are better than the front loaders---by a long shot

Speed Queen Warranty division is severely lacking.
Very picky about what will or will not be a covered repair
The accounting dept is even worst---if a valid claim has been submitted (in which parts were replaced) and payment was been made to the Authorized Service Center---but later had been subsequently reversed/denied...

No phone call or email from SQ to the ASC

All parts and labor paid initially will be (quietly) deducted from future valid warranty claims that have been (and remained) accepted.

ASC must call to find out why parts & labor have not been paid

Answer: Speed Queen "pays itself back" for any rejected (but 100% valid) warranty claims

Nice.

Destroys the good faith in the business-to-business relationship between ASC and Alliance Speed Queen---and a waste of ASC time and money

In the end---the customer loses.

Ask me how I know :)



Offline niobrara

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Re: Going to scrapthe Neptune, best washing machine?
« Reply #3 on: June 16, 2014, 09:09:17 AM »
An LG front load washer. Well with that said,I prefer there top load unit. Of all the units that are on the market right now ,there drive warranty is the best I have seen. There wash cycles are excellent and basket size will handle large loads. There front load is excellent to.I just can't get over all the front load issues with other brands???

Offline Awalker

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Re: Going to scrapthe Neptune, best washing machine?
« Reply #4 on: June 28, 2014, 05:15:47 PM »
I ended up buying an LG top loader. I guess we will see how it holds up.

Thanks.

Offline Awalker

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Re: Going to scrapthe Neptune, best washing machine?
« Reply #5 on: June 28, 2014, 10:02:43 PM »
Stupid Neptune dryer went out today. 3rd time being apart for rollers. Looks like it is getting replaced as well!  What junk!

 

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