Author Topic: GE PDWT380V00SS  (Read 2602 times)

Offline RFDChaser

  • VIP Member
  • Member Since: Apr 2014
  • Posts: 5
GE PDWT380V00SS
« on: June 02, 2014, 10:15:15 AM »
I have a GE PDWT380V00SS that is 13 months old. It just started to make a noise (see youtube: ) last night. At first thought it sounded like an impeller hitting something. I rebooted the disk washer (unplug it for 30 seconds) and the noise is still there. I also noted that the tub is not filling with water.  Any ideas? The only manual I have is the standard user manual which is useless.

Charley

Offline RFDChaser

  • VIP Member
  • Member Since: Apr 2014
  • Posts: 5
Re: GE PDWT380V00SS
« Reply #1 on: June 02, 2014, 12:02:45 PM »
Here is a second video. () When I start the cycle it is silent. I do not hear anything and then the noise starts. When I open the door it is dry inside. Are there buttons I can press in a sequence to run a Test Mode?

Offline RFDChaser

  • VIP Member
  • Member Since: Apr 2014
  • Posts: 5
Re: GE PDWT380V00SS
« Reply #2 on: June 02, 2014, 01:31:52 PM »
Does anyone know what button I should push for the Test Mode?

Offline dab147315

  • Technician
  • Member Since: Oct 2010
  • Posts: 1584
  • Country: us
Re: GE PDWT380V00SS
« Reply #3 on: June 02, 2014, 02:53:49 PM »
https://dl.dropboxusercontent.com/u/61077234/FFFSSTopControl%20GE%20DW%20copy.pdf


Here is a manual similar to yours.You should get water in the beginning.May want to check that first.Like the float.Or water valve.Noise, sounds like another problem.Good look.

Offline dab147315

  • Technician
  • Member Since: Oct 2010
  • Posts: 1584
  • Country: us
Re: GE PDWT380V00SS
« Reply #4 on: June 02, 2014, 03:05:03 PM »
May want to put some water in dishwasher manually and see if noise goes away and wash arms turn.If no noise ,then maybe its a no water problem.

Offline RFDChaser

  • VIP Member
  • Member Since: Apr 2014
  • Posts: 5
Re: GE PDWT380V00SS
« Reply #5 on: June 02, 2014, 04:40:13 PM »
I found the button to push for "Test Mode" (Press and hold “Select Cycle” and “Heated Dry” for 3 seconds). When I got it in test mode I heard a clunk like something was reset. It went through a cycle with water and it drained and dried the dishes but the motor noise was really loud. I took off the kick panel and the noise is either coming from the motor or perhaps the pump (impellers) behind the motor. I would guess the pump because motors either work or don't work and before a motor goes back they usually have some electrical smell to them...I could be wrong but I have a place to start looking.

I still like to know what this piece of rubber stuff that has fallen down on the floor underneath the dishwasher. Maybe some type of sound proofing insulation?

Offline dab147315

  • Technician
  • Member Since: Oct 2010
  • Posts: 1584
  • Country: us
Re: GE PDWT380V00SS
« Reply #6 on: June 02, 2014, 07:10:42 PM »
The noise on the video sounds to me like a bad motor that comes as a kit.You get the motor /asm.
http://www.appliancepartspros.com/ge-mechanism-asm-wd26x10053-ap5628737.html
You also could have a foreign object in the sump.
« Last Edit: June 02, 2014, 07:15:04 PM by dab147315 »

Offline RFDChaser

  • VIP Member
  • Member Since: Apr 2014
  • Posts: 5
Re: GE PDWT380V00SS
« Reply #7 on: June 03, 2014, 03:10:58 PM »
I found the solution and it was free (the best kind of solution)! After taking off the kick plate a second time I put a halogen spot light on the underside and took another look. Turns out it was a piece of debris  stuck in one of the motor blades (the small ribs at the top of the motor that help cool the motor itself). I plucked it out with needle nose pliers and then kicked off a cycle and everything hummed quiet. The debris came from the rubberized shield GE puts over the bottom of the dishwasher to make it quite. It is glued on! The heat of the dishwasher softens the shield and it fell to the floor in pieces where a piece of it then got caught in the motor. The shield being glued onto the bottom of the dishwasher is really a crappy way to adhere it to the dishwasher. Five or six sheet metal screws with washers would have secured this. I'll be on the phone with GE about this. See the attached "noise shield" I pulled out. It was on the floor in pieces. The tiles the shield is on are 20x20 for a perspective.

Offline dab147315

  • Technician
  • Member Since: Oct 2010
  • Posts: 1584
  • Country: us
Re: GE PDWT380V00SS
« Reply #8 on: June 03, 2014, 03:29:36 PM »
Thanks for getting back to us and letting us know what the problem was.On the phone with G.E. You might take up drinking after That.