AJ, I am using a PC to access the service manual. I can get to the page where you can pick service manuals, videos, tech tips, etc. When I go to the page with service manuals, it shows me about 100 different manuals with pixs of the cover pages. This is as far as I can go. I am not able to save, download or print any of the manuals. I even signed in with my google account. What am I doing wrong? Please help if you can. I never was able to get the page like what you are showing me above.