Wow!! They have gone down in the labor rates. I used to get $110 per call.
I used to be with Samsung for about 2.5 years and they terminated my contract early this year because they said I was doing enough warranty work. Watch out because these guys will look at your performance and if you don't live up to their standards, they will shut you down.
Their standards: Make your 1st visit within 3 days of getting the dispatch. Complete the call within 7 days of getting the dispatch. On the 8th day and beyond, you will get dinged for taking too long to complete the call. Too many and they will start drilling you on your performance stats, similar to getting your a** chewed out like an employee. Parts take about 3 days to get to you. Overnight is only for sealed system calls or you can pay extra out of your own pocket.
When you get your dispatch online, you have to acknowledge it and tell them when you will be arriving at the job.
When you get finish your first appointment and you need to order parts, you have to go back to the dispatch and let them know what you found and what parts you are ordering.
When you go back to install the parts and complete the job, you have to go back to the dispatch and let them know that the job has been completed. Then you can go to the Warranty Claim screen and submit your claim.
It's almost like being an employee!!! They don't care how many of your own calls you have, they want priority over everything else.
Good luck if you sign up but I would recommend asking them for more money on the labor rates. A LOT MORE!!!!