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Author Topic: Whirlpool WTW5300VW2  (Read 219 times)

Offline LowSL2

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Whirlpool WTW5300VW2
« on: October 01, 2013, 10:55:48 PM »
I have a problem customer that has this washer.  He says in the Casual cycle it will only spray cold water.  I tried all of the cycles and it worked fine for me.  Since these washers have the problematic electronic ATC switch, I replaced it.  He called and told me that it's still spraying cold water in the Casual cycle.  He has called me 14 times today to tell me this.  I think he has nothing better to do than sit and watch the washer run all day long.  I studied the wiring diagram and, unless I'm crazy, the timer doesn't tell the ATC switch to dispense cold water only in that cycle.  Am I crazy?  Is this guy crazy?
LowSL2
15 Years of Professional Appliance Repair Experience

Offline dab147315

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Re: Whirlpool WTW5300VW2
« Reply #1 on: October 02, 2013, 08:12:17 AM »
Never going to satisfy this guy .Would just give is money back or charge him for a service call but the way he is calling 14 in one day just give him all is money back and move on.Good luck.

Offline RegUS_PatOff

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Re: Whirlpool WTW5300VW2
« Reply #2 on: October 02, 2013, 05:04:02 PM »
the residual "cold" water in the hot water pipes ?
 
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Offline AJ

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Re: Whirlpool WTW5300VW2
« Reply #3 on: October 02, 2013, 05:18:13 PM »
Bingo!
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Offline Wedgeman55

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Re: Whirlpool WTW5300VW2
« Reply #4 on: October 04, 2013, 11:30:08 PM »
Agreed ....  Just give money back,  not worth the headache,   guy will just keep callling
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Offline gscrandall

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Re: Whirlpool WTW5300VW2
« Reply #5 on: November 02, 2013, 10:51:16 PM »
 14 times??? refund... see ya   ;)

Offline LowSL2

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Re: Whirlpool WTW5300VW2
« Reply #6 on: November 02, 2013, 11:53:23 PM »
I tried to refund his money and he refused. I checked and it was a bad timer. He said that he would pay for the timer. Installed it and havent heard from him since.

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LowSL2
15 Years of Professional Appliance Repair Experience

 

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