Author Topic: Dreaded spider brace failure on Kenmore Elite HE5T 110.47088600? Vid included  (Read 1049 times)

Offline conquer04

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Does this sound like the spider brace on the drum has cracked or is broken? Machine makes a knocking noise while spinning. Everything I have seen online points to that being the cause. If that is the case, I think I will just let this thing self destruct unless it is under warranty.


Offline LowSL2

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Call $ears. Kenmore Elite has a ten year warranty on the plastic tub (which includes the bearing) and a lifetime warranty on the stainless steel basket (which includes the spider). You will have to pay for labor, but its a helluva lot less than paying for a new machine. Labor is $172 for an overhaul job code. There may be a helper charge depending on the district rules in your area.

Do you have a receipt? $ears might have your info from when you first purchased it. If not, the tech will just go by the build date on the serial number.

Good luck

Sent from my DROID BIONIC using Tapatalk 2

LowSL2
15 Years of Professional Appliance Repair Experience

Offline KenmoreRippoff

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You are wrong!!!! $ears has mine under warranty but will only "replace" the metal drum (which includes the spider bracket ) but no bearings AND you HAVE to buy THEIR plastic tub for $400 plus labor. They are a rip off. LG sales their spider brackets separate.....NEVER AGAIN BUYING A KENMORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Offline LowSL2

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Sounds like the tech was a jerk. I would have covered the rear tub.
LowSL2
15 Years of Professional Appliance Repair Experience

Offline KenmoreRippoff

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that's just it. I didn't need the tube just the spider bracket and bearings.

Offline LowSL2

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Oh, I get it now. Yeah. That stinks. I wish whirlpool would have come up with a kit for these.
LowSL2
15 Years of Professional Appliance Repair Experience

Offline rockinrobin

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that's just it. I didn't need the tube just the spider bracket and bearings.

I have a universal Tub Seal & Bearing Kit at http://austin.craigslist.org/app/4678481774.html
It will fit on Kenmore Model# 11047088600
Total $60 with S&H through USPS Priority Mail (delivered within 3 business days).
I can send you an Invoice then you can submit payment through PayPal (or just click on the Beer Mug Icon under my Profile to submit payment be sure your mailing address is correct)
« Last Edit: October 18, 2014, 12:01:28 PM by rockinrobin »

 

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