Author Topic: Warranty Restrictions - Stacked Washer/Dryer Combo from LG  (Read 1747 times)

Offline shanelewie

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Just a quick question to anyone with experience.

I have a new LG Washer and Stacked Dryer in my condo Laundry Closet.

I am having a problem that I diagnosed on this site (Thanks!! to ScrapIron:  http://appliancejunk.com/forums/index.php?topic=10149.msg49928#msg49928 )

Still under the 1year manufacturer warranty.  The LG representative said I MUST unstack the dryer prior to the technician coming for repair.

I'm single and I don't think I can get it unstacked alone.  And then, I suppose I'll have to re-stack it.

Is this customary for warranty service to have this pre-requisite?  Seems extreme to me and I will need to pay a handyman for assistance getting this done before they arrive.

Anyway - thought I'd seek your collective guidance/wisdom regarding this nuance of using a Warranty.

Thank you!

Offline wildimaginations

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #1 on: August 17, 2013, 08:22:00 AM »
The LG representative is correct in asking that.  Some techs will not work on appliances if they're not easily accessible and will simply walk away.

You should ask the technician if they have the equipment to remove the dryer off the washer.  If not, ask the tech if there was help available would they remove it.  If the tech is a "professional", they would have special equipment on their truck to do the job with very little assistance at all.  But not all techs think alike and not all situations are easy.

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Online RAH52

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #2 on: August 17, 2013, 04:01:12 PM »
Whirlpool pays me 1.5 times my rate if I have to work. On laundry that can be stacked ...I bring a helper
Been at this game for 38 years

Offline Wedgeman55

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #3 on: August 18, 2013, 03:22:54 AM »
If I have to work on a stacked unit and remove the dryer,  I usually bring a second man.    I don't like using the homeowner.    If an accident occurs and they get hurt,  that would not be good.   I'm always thinking about liability.   If they don't want to pay for second guy,    I'll turn the job down.     Not worth a lawsuit.     You guys have to start thinking  of that.    If they get hurt,  they'll blame you.     

That stand looks good,  but takes a lot of room in the truck and I prefer to have the second man as it is safer.    I do have a small stand I use for double ovens,  but again,  depending on situation,  I'll bring a second man.   
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline domain

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #4 on: August 18, 2013, 11:18:19 AM »
Needs to be easy to work on. We are not installers, microwaves are supposed to be pulled from over the range, ac's from the window, DW from your cabinets that granite was siliconed down and 2'' of floor was laid in front of it. I am there to fix the appliance, not the install. :thanks:

Offline andersenappliance

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #5 on: August 18, 2013, 06:50:21 PM »
DW from your cabinets that granite was siliconed down and 2'' of floor was laid in front of it.

LOL!  I had an LG dishwasher that was exactly as you described.  I did what I could, then waited three months until the homeowner un-installed it, then had it fixed that same afternoon.  (Bad board motor combo).

I guess I've just assumed that I remove micros and unstack laundry centers as part of the job.  Takes more hourly...but so does everything extra.

Seems like a helper can sue you as well, or do 'other stuff.'   >:(  Where do you find a good one that is available when you need him?

Offline Wedgeman55

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #6 on: September 11, 2013, 12:01:56 AM »
I'm fortunate.   I have another tech that's my friend.   We help each other out if we encounter "2 man jobs".    In such a case,  I charge a double service call and the customer pays double labor.    He has his insurance,  I have mine.    No worry about him sueing me.    Or I him.       I have several other techs that can help out if necessary.   This works for me,  but I know it can't work for all of you.   
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline lesguns

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #7 on: September 11, 2013, 09:14:28 PM »
wildimaginations  what are you using for cross bar on the all dolly?

Offline lesguns

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #8 on: September 11, 2013, 09:17:23 PM »
wildimaginations- what are you using for a cross bar on the all dolly?

Offline wildimaginations

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Re: Warranty Restrictions - Stacked Washer/Dryer Combo from LG
« Reply #9 on: September 11, 2013, 09:22:41 PM »
No cross bar.  I'm using a 90 angled metal piece with holes in it going across it.  I just used some regular drywall screws to hold in place to the wood panel.  The weight of the dryer is all on the 4 legs and they are right over the sides of the platform so there is no heavy weight on the middle of the wood platform.
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About 45 mins east of San Francisco

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