Author Topic: Refrigerator Hinge Repair - KTRS20KXWH20  (Read 204 times)

Offline NathanBasanese

  • VIP Member
  • Member Since: Aug 2014
  • Posts: 5
Refrigerator Hinge Repair - KTRS20KXWH20
« on: August 24, 2014, 02:52:44 PM »
Hi, everyone!

My cousins have a refrigerator whose door, one day, failed to close.

It still has about a one-inch to one-half-inch gap on the lower right side, and closes at a bit of an odd angle to the door.

I found a parts diagram for this refrigerator here:

http://www.partselect.com/Models/KTRS20KXWH20/Sections/CABINET/?ModelID=673530&ModelNum=KTRS20KXWH20&mfgModelNum=&ManufactureID=3&Selected=E0GYP7KZ&Position=1&mfg=Whirlpool&Type=Refrigerator&Mark=1

Anyway, the machine screw, part #28 in the diagram, seems to not only be a flathead screw, but it doesn't have a washer on it.

Are the threads supposed to dig into the hinge part, at all? I do wonder.

Anyway, it seems kind of odd that the screw on the bottom doesn't seem to actually fit into any threads on the hinge, and it's hard to tell what other parts might be missing.

There's also a chance that there is a shim missing from the bottom, but I don't see anything obviously missing. I don't know whether a shim is even supposed to be there.

What are some first steps I can take to diagnose the problem?

Please find pictures of the hinge in question attached.

I am going to buy the hinge washer and screw, on the off chance that the error has to do with the wrong screw being used, but I think I am a bit out of my depth.

What more can I add to this?

I welcome any questions or advice, the more specific the better!

 : Nathan Basanese

Offline dave316

  • VIP Member
  • Member Since: Sep 2012
  • Posts: 2
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #1 on: August 24, 2014, 04:38:55 PM »
Fridge doors are annoying I have fixed a handful threw trail and error sometimes just giving up and getting a hammer to it.it looks like u have all the right parts already could be the hole where the hinge pin enters the the door is to worn.if all fails try reversing the doors to open the opposite direction.also try lifting the front level screws maybe fridge is not level.good luck

Offline Maytag Man 6725

  • Technician
  • Member Since: Jul 2014
  • Posts: 219
  • Country: us
  • Technician since 1990
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #2 on: August 24, 2014, 07:06:38 PM »
You just need a door cam kit for a Whirlpool ref.

Offline NathanBasanese

  • VIP Member
  • Member Since: Aug 2014
  • Posts: 5
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #3 on: August 24, 2014, 07:53:33 PM »
Do you think a door cam kit like the following would suffice?

http://www.appliancepartspros.com/whirlpool-door-closer-kit-4318165-ap3103517.html

Offline keithvibe

  • Technician
  • Member Since: Apr 2014
  • Posts: 139
  • Country: 00
    • Buy me a beer through paypal
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #4 on: August 24, 2014, 07:54:00 PM »
could just loosen up the screws under the door gasket and correct the situation. Over time weight on the door makes the inner panel shift and causes the door to have your issue. Loosen up the 2million screws under the door gasket and shift the door then retighten the screws.

Offline Maytag Man 6725

  • Technician
  • Member Since: Jul 2014
  • Posts: 219
  • Country: us
  • Technician since 1990
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #5 on: August 24, 2014, 07:54:44 PM »
Yep

Offline NathanBasanese

  • VIP Member
  • Member Since: Aug 2014
  • Posts: 5
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #6 on: August 24, 2014, 08:03:22 PM »
Also, thank you both so much for replying!

I am always impressed by the generosity of people on hardware fora.

I am really concerned about this, and owe my cousins many a favor.

I'm not sure that loosening or tightening a screw would solve the issue, since the lower right hinge's screw seems to be looser than would indicate threading.

The pin (#27 in the attached diagram) seems to be angling out.

The machine screw in the lower right hand corner of the attached diagram is the one that seems "off" a bit. It's a flathead.

Also, does this refrigerator even have cams?

Furthermore, I think it is likely that the door had a lot of food in it, which may have caused the issue you're mentioning. I may need to both find replacement parts AND adjust the door hinge parts.

If you think the parts in the kit would be enough to have a go at this, consider it purchased. I am just worried about screwing it up.

Offline Maytag Man 6725

  • Technician
  • Member Since: Jul 2014
  • Posts: 219
  • Country: us
  • Technician since 1990
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #7 on: August 24, 2014, 08:16:40 PM »
Sorry, your right, it doesn't have a cam. I looked at your picture wrong.

Offline dave316

  • VIP Member
  • Member Since: Sep 2012
  • Posts: 2
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #8 on: August 24, 2014, 08:29:51 PM »
take the front bottom panel off and loosen bolts a bit see if it adjusts itself.dont think that flat heads screw  does much

Offline NathanBasanese

  • VIP Member
  • Member Since: Aug 2014
  • Posts: 5
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #9 on: August 24, 2014, 08:43:08 PM »
Dave316,

Since the pin seems pretty much ready to fall out, and the flathead screw is basically the only defence, outside of that, from shear, I am a bit concerned about it.

Someone did mention to me, once, the possibility of the hinge falling out.

I will try loosening the bottom hinge, though, once I get the new screw!

Offline dab147315

  • Technician
  • Member Since: Oct 2010
  • Posts: 1385
  • Country: us
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #10 on: August 24, 2014, 09:21:33 PM »
Here is the part break down of your refrigerator.This may help you.https://www.whirlpool.com/digitalassets/MLPDF/Repair%20Part%20List%20-%204361192.pdf

Offline NathanBasanese

  • VIP Member
  • Member Since: Aug 2014
  • Posts: 5
Re: Refrigerator Hinge Repair - KTRS20KXWH20
« Reply #11 on: August 25, 2014, 06:26:19 AM »
Thanks!

I think I have which parts are which down fairly well, but the little gem "28 488714 Screw, 10-32 x 5/16" for the screw that holds the hinge pin in place seems helpful.

I can compare that specification to the screw already in there and find out if I have the correct screw!

Please, if anybody has any advice on the other concerns I mentioned, feel free to let me know. I would be very appreciative.

donate
$1, $2, $5, $10, $20, $50
 

Repair Guide: Whirlpool Refrigerator - Water in bottom of fridge under drawers.

Started by AJ

Replies: 3
Views: 83552
Last post July 08, 2007, 12:04:06 PM
by curtis
LG Side by Side Refrigerator Service Repair Manual

Started by AJ

Replies: 0
Views: 5117
Last post May 02, 2008, 12:41:41 PM
by AJ
16010154 Maytag Refrigerator Service Repair Manual

Started by AJ

Replies: 0
Views: 2780
Last post May 16, 2008, 07:56:32 PM
by AJ
LG French Door Refrigerator LRF** Service Repair Manual

Started by AJ

Replies: 0
Views: 7599
Last post July 07, 2008, 09:42:35 PM
by AJ
Need repair manual for GE Refrigerator Top Freezer

Started by testguyct

Replies: 22
Views: 10847
Last post January 07, 2009, 08:12:40 PM
by whirlpooltech
Refrigerator Service Repair Manuals for Whirlpool

Started by AJ

Replies: 0
Views: 13527
Last post January 24, 2009, 11:42:38 PM
by AJ