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Author Topic: Explain this price difference...  (Read 368 times)

Offline dentdaddy

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Explain this price difference...
« on: June 28, 2013, 08:15:24 PM »
Howdy boys...


I worked on a refrigerator today that needs an ADC pt # W10135901 . That part at Marcone costs me $133.90 and retails for $233. Same part on sears website cost  $58.74...WTH?


Parts and labor made this repair over $420, which now the customer is going to buy new despite my best efforts to sell the job. This is a sellable job at the Sears website cost, but their unreliability to ship parts on time led me away from them.


Your thought?
Good work isn't cheap. Cheap work isn't good.
SW Oklahoma

Online theoldstoveguy

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Re: Explain this price difference...
« Reply #1 on: June 28, 2013, 08:19:41 PM »
Just did a estimate on a timer for a Sears washer . My parts house $123.10 cost 160.83 retail. Sears retail $66.03 half my cost?

Offline Patricio

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Re: Explain this price difference...
« Reply #2 on: June 28, 2013, 09:13:29 PM »
I think Sears is selling some parts that are rebuilds.   Their unreliability on shipping is heard here.   They will lie to you to sell the part.  Had it happen more than once.
Great Old Fashion Hometown Service

Offline ApplianceGuru

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Re: Explain this price difference...
« Reply #3 on: June 28, 2013, 11:42:49 PM »
If I can get a discount like that from Sears, I give the customer the option of now, at higher price, or later at cheaper price.
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Offline Wedgeman55

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Re: Explain this price difference...
« Reply #4 on: June 30, 2013, 02:30:42 AM »
Sounds Real Good.   Sears 1/2 the price...................Until you order it and it never comes.    Which is what happens.   Also,  Sears rebuilds boards..  Low, is this true?     Sears guy at my parts place came in to get a board,  and I asked him why he didn't get it from their parts.   He said they were out,   and told me they have a rebuild unit.     If it never comes,   it's not worth even mentioning it to customer.     
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline LowSL2

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Re: Explain this price difference...
« Reply #5 on: June 30, 2013, 11:35:12 AM »
$ears has Concentric rebuild their boards, pressure sensors, ice makers and gearcases. $ears does not sell rebuilt parts. They're only available via an in house technician during a service call. I have no idea why the sell certain parts so cheap.

I do know that Concentric sells rebuilt stuff they get from $ears on Ebay...

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LowSL2
15 Years of Professional Appliance Repair Experience

Offline ApplianceGuru

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Re: Explain this price difference...
« Reply #6 on: June 30, 2013, 12:41:44 PM »
Sears 1/2 the price...................Until you order it and it never comes.    Which is what happens.

Yeah.  I just tell the customer two weeks out on this particular parts supplier.  (Sears)

I order from them all the time.  I have never had a part not show up in seven years.

Also, you LOW keep writing $ears, but I bet the root of the high prices is the Union$.    I know in Denver, Sears is Unioni$ed.  (IBEW) If you are going to pay union benefits, you gotta raise prices.  There is no way around it.
« Last Edit: June 30, 2013, 12:42:41 PM by ApplianceGuru »
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Offline Wedgeman55

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Re: Explain this price difference...
« Reply #7 on: June 30, 2013, 02:20:04 PM »
Guru,  I had several instances where I ordered from Sears and never got part.    They sure do list a lot of boards and some parts almost dirt cheap.   Maybe I'll give them another try.   
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline ApplianceGuru

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Re: Explain this price difference...
« Reply #8 on: June 30, 2013, 04:29:05 PM »
Guru,  I had several instances where I ordered from Sears and never got part.    They sure do list a lot of boards and some parts almost dirt cheap.   Maybe I'll give them another try.

Come to think of it, I did have one instance a couple years ago.  It was supposed to ship to Parker Colorado, buy instead they delivered it to Littleton Colorado.  I think that was UPS mess up though.  The address was a little off, so UPS took a best guess, and went with it.
Appliance Heating & Air Tech

Offline whjeffs

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Re: Explain this price difference...
« Reply #9 on: September 20, 2013, 11:15:32 PM »
Sometimes Sears can be quite the opposite on prices. Check this one out.... Part#W10403041 it is a tiny little circuit board with 3 buttons on it to control the vent fan and hood lights on an over the range microwave. Every parts supplier out there charges between $40-$60 for this little board. Sears........$690! I ran into this last year when I needed to order this part under a service contract, which is no big deal but come on, that's ridiculous! I questioned everybody I could about it in the parts department at our unit, in management, and contacted the sears.com website about it. Nobody had any answer other than that's the correct price. WTF!? So here I am a year later, ordering one again, still the same price from Sears, still about $50 everywhere else. Wish I could buy a bunch of them at the correct cost and sell them to Sears at half their price!
 

 

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