Author Topic: Kenmore Model 79092163012  (Read 577 times)

Offline ScottyMo1

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Kenmore Model 79092163012
« on: May 23, 2013, 07:17:29 AM »
Have a call on this range. (Friggy built). smooth top electric with three ring right front burner. Customer states that all three rings would glow bright red when he first bought it. (about 6 months old). All three rings work, but I know from working on these that all three do not appear as bright as the center ring. Can anyone help me with how to explain to a customer that swears I'm wrong about this, that all three rings will not glow with the same intensity? I have had three customers in the last few months with this same issue, and I can't seem to get a logical answer from our tech support on how to explain this to the customer. thanks ......

Offline Bailey

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Re: Kenmore Model 79092163012
« Reply #1 on: May 23, 2013, 09:17:34 AM »
Are the three rings different wattages? Maybe tell them it is like three different light bulbs. A 100 watt, A 75 watt, and a 60 watt.

Offline LowSL2

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Re: Kenmore Model 79092163012
« Reply #2 on: May 23, 2013, 09:21:33 AM »
Just tell them that the coil in the center is more tightly wound because of the smaller diameter making it look like it's a higher intensity than the rest. Just assure them it's working as designed and is functioning correctly.

Complete the call. And they'll wait two days and call back. They'll send a different tech who will order the infinite switch and element. He'll reschedule for his day off and you'll get the call. Then you have to waste an hour installing the part and then having it do the exact same thing. Then you have to waste more time explaining to the customer that it's working as designed and that the parts weren't necessary.

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LowSL2
15 Years of Professional Appliance Repair Experience

 

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