Author Topic: Output voltage for LG WM1832CW??  (Read 2925 times)

Offline AJ

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Re: Output voltage for LG WM1832CW??
« Reply #15 on: April 19, 2013, 07:27:54 PM »
If the part is NLA, call LG direct, they usually have some sort of a solution.

For example?
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Offline PARTech

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Re: Output voltage for LG WM1832CW??
« Reply #16 on: April 19, 2013, 09:35:20 PM »
Last time I called on something like this they offered a buyout to the customer.
Serving North Idaho

Offline domain

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Re: Output voltage for LG WM1832CW??
« Reply #17 on: April 19, 2013, 09:46:38 PM »
Last time I called on something like this they offered a buyout to the customer.
That is COOL! In 2 years, I have never heard of that. :D :D

Offline AJ

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Re: Output voltage for LG WM1832CW??
« Reply #18 on: April 19, 2013, 10:28:33 PM »
A buy out on a eight year old appliance?
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Offline PARTech

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Re: Output voltage for LG WM1832CW??
« Reply #19 on: April 19, 2013, 10:32:44 PM »
Yes, when they could not supply a replacement part, a fridge and a washer off the top of my head.
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Offline AJ

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Re: Output voltage for LG WM1832CW??
« Reply #20 on: April 19, 2013, 10:35:03 PM »
Good to know.   O0
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Offline john63

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Re: Output voltage for LG WM1832CW??
« Reply #21 on: April 19, 2013, 10:56:00 PM »

<<<Did a small test after installing the Hall effect sensor to make sure the pulsing 10vdc was getting back to the board and it is, still no motor turn at all and LE error of course. Motor output must be fried?!>>>

*******

Possible failed MAIN BOARD---but does *not* typically trigger an "LE" if the Main Board is at fault (Motor Relay failure).

Rather than an "LE" error---it is more typical to see "0" in the display window on the control panel.

*******


<<<They tell me they are legally obligated to manufacture replacement parts for 10 years after the model has being manufactured. Mine was manufactured 8 years ago... Discontinued part???>>>

<PARTech:>
<<<Last time I called on something like this they offered a buyout to the customer.>>>

*******

Correct.

I've come across an LG washer or 2 in which the MAIN BOARD was indeed at fault (for different reasons/symptoms)---and was No Longer Available.

LG arranged an exchange of the washer---for a new model.

NOTE: The washer *must* be examined by an Authorized LG Serice Center---to verify fault.

An exchange (when a part is NLA) can *only* be initiated by contacting/speaking with a SUPERVISOR (not a CSR).

Once the information has been given to the supervisor---the customer will then be contacted/notified within 5 to 7 business days by an "escalation dept" that handles such claims.

A process that can ultimately take 2 to 3 weeks---before a new washer is actually exchanged.

If this were my service call---the next thing to check/test would be:

1) Verify that the ROTOR magnets are undamaged (no hairline cracks)

2) Install a new WIRE HARNESS (6877ER1016B) to rule out a cracked/intermittent connection---*inside* one of the wires.

This short-length Wire Harness runs/routes from the Motor and Hall Sensor connections---to the dual plug connections wrapped in a "baggie" at the rear of the washer (attached to the base/bottom with a zip tie).
« Last Edit: April 19, 2013, 10:57:19 PM by john63 »

Offline PARTech

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Re: Output voltage for LG WM1832CW??
« Reply #22 on: April 19, 2013, 11:36:35 PM »
Thanks john63!
Quote
NOTE: The washer *must* be examined by an Authorized LG Serice Center---to verify fault.
Wondered if that might be part of the problem.
Serving North Idaho

Offline wildimaginations

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Re: Output voltage for LG WM1832CW??
« Reply #23 on: April 20, 2013, 07:47:48 AM »
Had a Thermador built in oven only 4 years old that needed a replacement control board.  Part NLA.  And that's a $5k oven.
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Offline AJ

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Re: Output voltage for LG WM1832CW??
« Reply #24 on: April 20, 2013, 07:56:38 AM »
Had a Thermador built in oven only 4 years old that needed a replacement control board.  Part NLA.  And that's a $5k oven.

What did the owner end up doing? Was the board able to be rebuilt?
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Offline wildimaginations

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Re: Output voltage for LG WM1832CW??
« Reply #25 on: April 20, 2013, 08:01:08 AM »
Don't know but I do know that they did a kitchen remodel when the oven was new.
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Offline LowSL2

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Re: Output voltage for LG WM1832CW??
« Reply #26 on: April 20, 2013, 08:11:09 AM »
I know in California, state law requires appliance manufacturers to keep control boards and other electronic parts available for appliances for 7 years. If they don't, the manufacturer is required to replace the appliance at their cost. Not a lot of people know about this law.

$ears gets around this by keeping a stock of rebuilt control boards.

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