I was looking for an NLA oven part, and I came across something like my parts shelf, or my appliance parts, or something similar. They would actually promise that they had the part and could get it to me, but could not give me any details about it unless I submitted an order.
I googled them and discovered that many people had ordered such parts and were sent the wrong part and then could not return nor get a refund of the incorrect item.
Not sure it is the same company, but it sounded similar.
Common story, take money, screw customer.