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Author Topic: Business owners, are you using the tech lines?  (Read 155 times)

Offline Preferred Appliance

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Business owners, are you using the tech lines?
« on: March 17, 2013, 06:10:38 PM »
I have had it with some of the  tech lines to call in for assistance. Its not worth the money IMHO and the " help" we get has not been great as of late. How about you?

Offline domain

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Re: Business owners, are you using the tech lines?
« Reply #1 on: March 17, 2013, 06:12:41 PM »
All depends. Many seem as if they have never turned a screwdriver in their life. Frigidaire usually knows their stuff. :D

Offline AJ

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Re: Business owners, are you using the tech lines?
« Reply #2 on: March 17, 2013, 11:45:57 PM »
Back when I worked for the man years ago I called the Whirlpool/Maytag tech line a few times. I never was impressed.

Now that I'm on my own I would never pay to use the Whirlpool tech line. Not sure how the other manufacture tech lines are.
Hope you find our site helpful.

Offline john63

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Re: Business owners, are you using the tech lines?
« Reply #3 on: March 18, 2013, 12:05:32 AM »
LGs technical Assistance is generally good/informative/helpful.

There are a few there---that are woefully lacking at LG.

Electrolux/Frigidaire is about the same.

Samsung is a bit less helpful/effective---overall.

Speed Queen is "okay" but ***very*** picky about what they will actually cover/accept on warranty claims.

It is always wise/mandatory to contact Speed Queen for authorization ***first*** before performing a "covered" repair.

Failure to do so---will result in Speed Queen accounting---to arbitrarily *withhold* labor rate payments to reinburse themselves for replacement parts that S/Q initially accepted in a claim filing---and later rejected. No phone call. No email. No fax notification of such action taken.

Now,is that SLICK or what?



 

Offline JWWebster

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Re: Business owners, are you using the tech lines?
« Reply #4 on: March 18, 2013, 08:19:09 AM »
You can get more info from YouTube than from a tech line.  :rofl:
« Last Edit: March 18, 2013, 08:20:00 AM by JWWebster »
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Offline andersenappliance

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Re: Business owners, are you using the tech lines?
« Reply #5 on: March 19, 2013, 05:09:45 AM »
Tech Line? Is that like a clothes line?

Must be one of them thingys that go with those warranty thingys?

I'm not sure I've ever seen a tech line.

I hear that they can 'tie' up a phone pretty good.

Offline john63

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Re: Business owners, are you using the tech lines?
« Reply #6 on: March 20, 2013, 01:14:07 AM »
<<<You can get more info from YouTube than from a tech line.>>>

**************

You're joking right,JW?   :)

Software updates/critical data needed realtime---while in a customer's home---performing a repair---that's all available on YoobToob?

Offline RAH52

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Re: Business owners, are you using the tech lines?
« Reply #7 on: March 20, 2013, 04:56:32 AM »
Whirlpool tech line is hit and miss ,it all depends on the person on the other end of the phone .Some are very helpful ,some ...well not so much .If they are not sure they won't say so they just tell you to change a bunch of parts. To me thats not being a tech ,thats being a parts changer .

Offline Wedgeman55

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Re: Business owners, are you using the tech lines?
« Reply #8 on: March 24, 2013, 01:59:17 AM »
Company that I worked for - we were GE, Alliance (Speed Queen, Huebsch, other commercial brands), Whirlpool,  Wascomat (electrolux) distributers for commercial products.   I have had experience with the domestic and commercial tech lines.   GE was EHHHHHHHHHHHHHH  sometimes helpful, sometimes not.  Alliance tech help was always very good.    Any speed queen problems were dealt with pretty good.    Back in the old days,  they had guys at these places that were there for there careers (20 - 30 years) and knew their stuff.  Most of the old guys are retired.     Now,  the tech help I deal with is bad.   Most of the time,  I know more than them.   That is not being cocky, it is fact.  I can get most of my answers here to weird problems.   

Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline theoldstoveguy

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Re: Business owners, are you using the tech lines?
« Reply #9 on: March 24, 2013, 12:09:10 PM »
Maytag was  pretty good but I can remember several calls that none of the Maytag guys could figure out, stating "it can't do that, it's impossible". Had the area rep. out and showed him. I did a lot of good old American engineering but we figured it out. None of the others were really that good as a lot of guess work and just change a bunch of parts.

 

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