Author Topic: Need recommendation for best front load washer/dryer combo  (Read 3724 times)

Offline domain

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Re: Need recommendation for best front load washer/dryer combo
« Reply #15 on: March 21, 2013, 01:32:59 PM »
True steam denotes a separate steam generator. Better on dryer than washer IMO but matched sets usually come equipped on both, not alone. Make sure to get a washer with a heater built in, despite cost. 9 out of 10 customers i ask, do NOT use the steam feature.
« Last Edit: March 21, 2013, 01:33:44 PM by domain »

Offline Dino

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Re: Need recommendation for best front load washer/dryer combo
« Reply #16 on: March 21, 2013, 02:05:53 PM »
You mention asking for built in heater, how would the steam feature work without a heater?

And I agree that most probably don't use the feature.

Thanks

Offline domain

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Re: Need recommendation for best front load washer/dryer combo
« Reply #17 on: March 21, 2013, 02:17:24 PM »
Higher end with steam function will either have a tub heater (LG steam) or a tub heater plus steam generator with stand alone heater (true steam). You will not find a steam function of either style on the lower end units.

Offline Dino

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Re: Need recommendation for best front load washer/dryer combo
« Reply #18 on: March 21, 2013, 08:21:45 PM »
I went to see the LGWM340 and DLGX3471 (washer-dryer) today.

Both machines have a diagnostics smart icon which you put your phone next to and the machine makes a fax tone when pressed. LG techs hear the sound through your phone receiver. This will determine what parts are required.

Does this feature rely work? Samsung has WIFI connection which seems to make more sense as far as diagnosing the issue.

What do you think?
« Last Edit: March 21, 2013, 08:22:06 PM by Dino »

Offline domain

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Re: Need recommendation for best front load washer/dryer combo
« Reply #19 on: March 21, 2013, 09:14:48 PM »
LGWM340 is nothing I have ever seen as a model number. Google hasnt either. Phone diagnosis is a gimmick that will tell you with a phone, what the manual says the error code denotes.

Offline AJ

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Re: Need recommendation for best front load washer/dryer combo
« Reply #20 on: March 21, 2013, 09:16:37 PM »
LGWM340 is nothing I have ever seen as a model number. Google hasnt either.

Remember they are from Canada and can have different model numbers then what we see in the U.S.
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Offline john63

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Re: Need recommendation for best front load washer/dryer combo
« Reply #21 on: March 21, 2013, 11:39:47 PM »
<<<What are your thoughts on the steam feature for washers or dryers?
Is it better to have that feature with the washer or dryer?>>>

**************

Steam Model Washers offer very little advantage over an LG washer with a Sanitary Cycle.

Steam Dryer can be worth it (de-wrinkle/reduce static cling)










Offline john63

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Re: Need recommendation for best front load washer/dryer combo
« Reply #22 on: March 21, 2013, 11:44:01 PM »
LG STEAM WASHER has...

1) Steam Generator (boils water) at top of tub

2) Internal Tub Heating Element---heats tub water for Sanitary Cycle (no boiling or steam).


LG WASHER with SANITARY CYCLE has...

1) Internal Tub heating Element (but no Steam Generator)

Offline john63

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Re: Need recommendation for best front load washer/dryer combo
« Reply #23 on: March 21, 2013, 11:53:28 PM »
<<<I went to see the LGWM340 and DLGX3471 (washer-dryer) today.

Both machines have a diagnostics smart icon which you put your phone next to and the machine makes a fax tone when pressed. LG techs hear the sound through your phone receiver. This will determine what parts are required.

Does this feature rely work? Samsung has WIFI connection which seems to make more sense as far as diagnosing the issue.>>>

*******************

LGs Smart Diagnostics is an attempt to reduce unnecessary warranty service calls ($$$)

When a customer contacts LG customer service---to request an authorized servicer appointment---the customer may be asked to take their cellphone over to the appliance (at the image/icon of a phone).

The customer service representative will then instruct the customer to initiate the Smart Phone "diagnostics" procedure.

In reality---this is a low-tech feature.

If the washer had displayed an error previously ("LE" for example)---the CSR will be "notified" of this on their computer screen.

In theory---this would give the CSR a "picture" of what might be "wrong" with the appliance---and suggest corrective action to the customer.

I think it's a good concept---helps keep costs down for LG (and other manufacturers using it).


Offline Dino

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Re: Need recommendation for best front load washer/dryer combo
« Reply #24 on: March 22, 2013, 06:16:14 AM »
Okay great. Thank you

 

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