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Author Topic: On my own...  (Read 293 times)

Offline LowSL2

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Re: On my own...
« Reply #10 on: March 05, 2013, 09:16:40 PM »
AWESOME INFO. 8)  thanks

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LowSL2
15 Years of Professional Appliance Repair Experience

Offline haroldsappliance

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  • Member Since: Nov 2011
  • Posts: 618
  • Country: us
    • Appliance repair
Re: On my own...
« Reply #11 on: March 06, 2013, 04:54:29 AM »
You will do well, just have confidence in your ability, dress well, treat customers right and leave a good impression. People will talk about you and 98.9 percent will be good. Good luck!

Offline domain

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  • Member Since: Nov 2012
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Re: On my own...
« Reply #12 on: March 06, 2013, 06:39:42 PM »
I have got a few emails hoping for a response. Little worried on liability and the fact that I have NOT been doing this for 10 years at sears running 50 calls a day. I CAN and WILL fix any make and model but do not have the experience that some do.... O well lol. :D

Offline Preferred Appliance

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  • Member Since: Mar 2013
  • Posts: 74
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Re: On my own...
« Reply #13 on: March 14, 2013, 07:50:36 AM »
BE CAREFUL!

I know 3 sears techs that did what your doing. Word travels fast. They lost their jobs within a couple months of moonlighting. They were not ready to make the jump and two of them are no longer even the industry. They had to find full time jobs in another field.
My best advice BE PREPAIRED to "starve" for the first 90 days or so. Also, NEVER mention you work for Sears. One of the guys did and the customer he moonlight for called in to complain. Last, MAKE sure you have proper insurance for liability before stepping foot into a customers home. Times are tough for all right now, unfortunately, there are people that will sue for for $20K for scratches to their floor.

That being said, when you make the leap full time dont ever look back! Its the best thing Ive ever done!  O0

Offline LowSL2

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  • Member Since: Dec 2011
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  • Country: us
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    • Buy me a beer through paypal
Re: On my own...
« Reply #14 on: March 14, 2013, 08:39:11 AM »
Trust me. I'm being careful. I don't solicit customers during work hours. And most of the techs that "moonlight" (at least around here)are the ones that aren't careful, talk too much about their regular job at $ears, don't call the customer back after the machine breaks, etc. And i kept a copy of the two pages of the company handbook that says i can do this on my own time, with my own tools and parts. So if they fire me I'll just sue for improper/unlawful termination. Sometimes its nice to work in a right to work state. :P

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« Last Edit: March 14, 2013, 08:39:41 AM by LowSL2 »
LowSL2
15 Years of Professional Appliance Repair Experience

Offline andersenappliance

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Re: On my own...
« Reply #15 on: March 14, 2013, 09:43:23 AM »
I think the big difference between moonlighting and prepping to go it on your own is attitude.

The moonlighting attitude is like "Hey, I got a regular job, I'm just doing this for some extra cash.  Not extra hassle."

The attitude in your own business has to be aimed at building a customer base who will stick with you throughout your working years.  This means taking care of the customers, no matter how small or (in the beginning) how much of a hassle.

You might take the time to develop a mailing list of your nicer customers while you prep.  It could help with targeted advertising in the future.

Offline Wedgeman55

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  • Man vs Appliance - Never give up, Never surrender
Re: On my own...
« Reply #16 on: March 18, 2013, 05:46:12 AM »
Anderson, Good idea.   I keep a data base on all my customers.   Started from the beginning.   I have over 7000 entries at this point .    I keep model,  makes, any quirky customer notes.    I always get the man, woman and kids name.    When someone calls me, I look up their wifes name and can address them by name if they call.   It is sometimes the little things that will get people to like and trust you.     

As for moonlighting,  if your working for a company why mention it at all?   Even if it is allowed,  I wouldn't say anything if it was me.     When your ready to go on your own,   then tell them not before and I wouldn't mention it to either customers or your bosses.   or fellow employees.   
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present