I have owned my Kenmore 796.29002000 for 2 years plagued with the dreaded UE error code. Shortly after I got the washer, I called in a service request and a technician was dispatched. The tech said "I need to do a firmware update, that should solve your problem". He did his updates and left. I continued to experience the UE issue almost every load. The loads would finish, but it might take 2 - 3 hours to complete. Not a good thing with two teenaged girls and a wife in the house making lots of laundry. I turned in another service request and the tech came out and pronounced that everything was working properly and it was working as designed. Lately it had gotten to a point where the UE code would happen on every load. I knew that I had to do something, I started doing research and found this forum. I must say that I learned that this was a common problem. From what I read, I went ahead and ordered and replaced support rods. Unfortunately the problem still persisted. I located the LG service bulletin and started checking things further, popped the pulsator cap and checked to make sure that the nut was tight, I was able to snug it slightly, but I knew that probably was not the issue. I opened the back and did a visual inspection of the sensor, pulled it and wiped the lint off the face between the prongs. I ten tilted the washer forward to remove the stator and Lo and Behold, the 24 mm nut was loose! When I say loose, I was able to tighten it 2 1/2 turns. Once tightened I put everything back together and did my first load of towels.....Sat there watching the time count down, then I saw something I hadn't seen in a long long time "End". I reloaded with a full load of clothes and went for broke. Started the cycle "Normal" mode and waited. 56 minutes counted down without any pauses and resets and I feel that this issue has finally been resolved! Got a kiss from the wife and a "My Hero". I couldn't have done it without the folks on here contributing their experiences and knowledge.
The bulletin that I was refering to:
Service Bulletin No. WW/M20130359
Registration Date 2013-02-24
Subject SVC Action for UE Error code after Recall S/W update by JIG or PCB
Applicable Serial No. 002xxxxxxxxx ~ 111xxxxxxxxx
Date Of Change 2013-02-23