Let's look at a case that I've had recently...
Customer calls---requests service appointment to remove 3 *dimes* caught/stuck under the Pulsator.
Call is scheduled---and customer is notified that---based on her Model/Serial Number---a software update is needed (to be performed) on her washer.
Arrived at customer's home---removed coins and updated software.
Two or three days later---customer calls and requests another service visit.
The washer cycles are *longer* than they were prior to the software update and occassionally displays an error message of "uE".
At times---the washer will end the cycle (longer than expected) and the clothing was still wet.
At the time---I was NOT aware that the software update added the equivalent of a *cycle indicator* in the form of a message ("uE").
This new feature---as part of the software update (now used in all new LG top load washers) simply indicates/informs the consumer that the washer is attempting to find the optimum balance of wet laundry before entering faster spin RPM ( which also means that the Countdown Clock may either *stall* or reset to a higher number).
If after 3 attempts (and continued displays of "uE" and Countdown Clock adjustments)---the washer will abort the spin cycle and display a different error ("UE"). The clothing will be wet.
The customer's laundry room floor was *wood* (not concrete)
I adjusted the front leveling legs again (just to be sure).
Advised the customer to avoid (as much as possible) very small loads.
Explained that the software update (and all current LG top load washers) has an increased "sensitivity" to an imbalanced condition and may at times---annoyingly abort the spin part of the cycle.
I also explained that the software update/changes are relatively new---and that if more information became available---I'd contact her and relay that to her.
No callback as yet.
Does replacing the BALANCE RING or entire BASKET eliminate this issue?
Problably not---but I"ll keep an open mind---and wait.....