The thing is, most people don't even know if an independent repairman is in the area. And don't know who they can trust. So they call $ears and get screwed. Most are locked in to a $ears warranty and have to deal with it. Or they bought a w/p product and have to deal with a&e. Most of the techs $ears employs cant change a light bulb. But the can sell, so they keep them on board.
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