LG Front Load Washer not spinning freely

[rego]

Model: WM2277HW   6 years old
Heading out on this tomorrow.  Customer says there is drag at one spot in the washer when she spins the drum.  Say's it will not work with any load in it...this is all I have...should be fun. 
Something stuck in the tub...bad bearings...hall sensor...cracked stator...etc?  I think I better start really studying LG and Samsung...starting to see more and more...
I'm not looking forward to pulling the darn tub apart to find a coin or pencil that made it's way through...oh well, there's worse things ...except the dryer is stacked on top

[domain]

One of those fun ones where only the tech there can accurately diagnose. Check to make sure that the rotor(Magnet Dynamic Part) bolt(17mm) has not worked its way loose causing the plastic splines to become stripped (They have updated this part with metal inserted version).If it has become loose the rotor MAY be rubbing the stator in one spot. I have never seen any failure related to a stator other than hall sensor, period. Rotors are pretty tough as well being the only failure I have ever seen is the stripped gear in the center. I have never found broken magnets either. The hall sensor may be goofing up if the drum slows in a certain spot, UNDER POWER. I have never seen this happen. Coins should make their way down to the strainer assembly. Bra wires are what tend to get stuck between the tubs. It should have a heater in the bottom of the front outer tub assembly that can be removed to inspect the bottom. Bearings can go in 1 year or 10, all depends. Good luck and let us know!

[rego]

Great info, Thanks Domain!  I will let you know what I find!

[john63]

It's fairly rare to find debris/obstruction between the tub and tank.

If the Main Bearing is deemed "good" and the customer has not had the Hall Effect Sensor replaced previously....

Replace the HALL EFFECT SENSOR (6501KW2002A)

[rego]

Well, I could move the inner basket about 4-5+ inches front to back (past the boot if I really wanted to) and a couple inches up and down...ruh roh...rotor and shaft would spin and basket stood still unless manually picked up...again...ruh roh...took rotor off and could spin the shaft with my hand listening to growling noise and no tub movement...yup...it's WOW time (Whip Out Wallet).  Gave a worst case scenario price for inner basket with spider and outer tub with bearings.  She is thinking about it...hate to give that kind of news...

[domain]

That is not only bearing play. That is total spider destruction. Good call on parts, you will need them.

[rego]

Yeah, not sure if they are going to repair or not.  I would like to tear it open just to see how bad it is ...If so I'll let ya know.  Thanks for the tips folks!

[domain]

Yeah, not sure if they are going to repair or not.  I would like to tear it open just to see how bad it is ...If so I'll let ya know.  Thanks for the tips folks!

Offer them a few bucks, maybe just free removal, or explain you would like to see what happened whether they approve the estimate or not. You never know. My customers will bend over backwards for me once I demonstrate my competence and thoroughness. 

[rego]

She said she would call either way and I will ask to take it off her hands if buying new...would be a good teaching tool for my oldest and maybe a repair video .
I offered the parts at cost already so can't go any lower on the repair...we will see

[domain]

She said she would call either way and I will ask to take it off her hands if buying new...would be a good teaching tool for my oldest and maybe a repair video .
I offered the parts at cost already so can't go any lower on the repair...we will see

'
I am unsure if you are an LG ASC or not, but that tub would be free to the customer due to the lifetime warranty. That alone should knock the repair down $175 bucks or so.

[rego]

I'm not...I would love to call her and let her know that...what should I tell her?

[domain]

Tell her she should have called an ASC for lower repair bill, silly!

[rego]

Yeah, right...wish you were in her area I would send ya the call...just talked with her and there is only one authorized LG tech in the area...told her to give a call and see what they say...hopefully they can do it for cheaper.
 
If she dumps it hopefully I can grab it and find out just how bad the darn thing chewed things up...should be interesting.
 
Thanks for all your help!