Whirlpool washer won't agitate or spin...

[jbe]

My Whirlpool washer Ultimate Care II model LSQ964KQ1 won't agitate or spin.  It does drain.  When it is supposed to agitate or spin it makes a loud humming noise.  Can you give me some direction as to what is wrong and how to repair it?  TIA!

[JWWebster]

This washer is a direct drive model. it does not have a belt. Situated between the motor and tranny is a coupler. If the washer is overloaded with a rug or has too little water and too big of a load these couplers break. Sometimes just age breaks em, wear and tear. Easy fix. On these washers the case is easily removed so you can access the innards. I made a page chock full of repair videos on these washers. Check it out: DIRECT DRIVE WASHER

[jbe]

Thanks for the info.  We'll pull apart the washer and check it out. 

[AJ]

Hi,

Sounds like a bad motor coupler, part # 285753A

Here is a video you may find helpful.
Motor Coupler Help Video

Let us know what you find or if you have any other questions.

Thanks for posting!

[AJ]

 

[jbe]

Thank you for the diagnosis and videos.  They were great.  Thanks to these we (and by we I mean my wonderful husband) were able to repair the washer ourselves.  Ordered the part early Monday, it arrive Tuesday and he installed it and we've run the washer several times since.  Thanks for your help.

[AJ]

Awesome!
Thanks for the update.