Maytag Neptune FAV9800AWW no spin

[highestfi]

Don't usually work on these but a good customer called. Ran diagnostics and initially motor would only spin to 48rpm. Went inside tub and manually rotated tumblers. They went okay in one direction but when reversed, only went a bit and jammed. Then noticed inner tub seemed to be jammed. Think it's transmission, but want to make sure first before replacing this expensive part. I did pull the tumblers but only when I got back to the shop and downloaded the Shop Manual did I note that there were two tumbler bearings then the transmission. Is it worth a trip back to pull the tumbler bearing to see if something, like a small rock, got down in there to jam the gears?

[niobrara]

Not really

[highestfi]

So, does it sound like the transmission? There's also a clutch under the outer tub. How does one check it for proper operation?

[Bailey]

This is a Neptune top loader. The few i have worked on have all had the same problem. A small leak from the tub seal which has ruined the clutch.
 Pull the clutch off and see if there is rust inside. If not put a clutch on it. If there is rust then decide if you want to go further.

[highestfi]

Was back to the customer. Main drum bearing (called the spinner)was seized. Using some muscle, I freed-up the bearing and the unit now works properly, at least for now, but the bearing is noisy. Never did a main bearing on these but I think the customer will scrap the unit since it would be another $400. to replace it, (the part retails for $275).