Author Topic: Kenmore Range Burning Food  (Read 1501 times)

Offline ScottyMo1

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Kenmore Range Burning Food
« on: January 03, 2013, 05:12:11 PM »
Ran a call today on a Kenmore slide in model 911.36665897 (GE built). Customer complaint burning food. Since Sept. previous techs replaced control board and the sensor has been replaced twice. I started by running temp test 3 high temps, 3 low temps divide by 6 etc. after 20 minute preheat. I came up with avg. of 367. What concerned me was the ignitor would glow and it took about 90 seconds to get a flame, and the temp swings seemed very extreme. Example Low = 316 High = 436. This seems like a huge swing to me. Anyone have any ideas? I ordered an ignitor and control valve and scheduled to go back next Thurs.

Offline JWWebster

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Re: Kenmore Range Burning Food
« Reply #1 on: January 03, 2013, 06:38:05 PM »
Was the sensor just plugged in or did they cut the quick connection out? I saw one case where the quick connect was full of grease. When it was bypassed the original sensor started working.
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Offline LowSL2

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Re: Kenmore Range Burning Food
« Reply #2 on: January 03, 2013, 08:22:24 PM »
I agree.  Check sensor connections and double check the sensor resistance at the control board.  It should be 1080Ω at room temperature.  Also check the electrical connection to the ignitor. If it's been spliced two or three times it can cause issues with the valve not opening/closing at the right times. 
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Offline ScottyMo1

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Re: Kenmore Range Burning Food
« Reply #3 on: January 04, 2013, 06:51:14 AM »
Sensor was cut and spliced. Resistance is 1080 at room temp. I did not look at the ignitor before I fired it up, but that's why I ordered that and a valve. I resch with myself as mandatory tech, but Low, you know how that can go, right? I will update next week. That's if I get the call back..... :thanks:

Offline ScottyMo1

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Re: Kenmore Range Burning Food
« Reply #4 on: January 13, 2013, 10:10:41 AM »
Just a quick update. I was scheduled to have this call Thursday, but the customer did not recieve the parts (shocking for the company I work for  ;)). So it's resch. for Tues.

Offline AJ

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Re: Kenmore Range Burning Food
« Reply #5 on: January 13, 2013, 10:50:25 AM »
Sounds good, keep us update.  O0
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Offline LowSL2

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Re: Re: Kenmore Range Burning Food
« Reply #6 on: January 13, 2013, 12:06:18 PM »
Just a quick update. I was scheduled to have this call Thursday, but the customer did not recieve the parts (shocking for the company I work for  ;)). So it's resch. for Tues.

Uh oh. Did you get a talking to for 16'ing the call?  I always get a phone call within 5 minutes of hitting the OK button...

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Offline ScottyMo1

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Re: Kenmore Range Burning Food
« Reply #7 on: January 14, 2013, 07:48:33 AM »
No I had called routing to track the parts, and they told me to resch the call. Our tech manager is too busy with conference calls and meetings etc. to be involved with actually managing techs...

Offline ScottyMo1

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Re: Kenmore Range Burning Food
« Reply #8 on: January 15, 2013, 05:24:16 PM »
Update.... Replaced the ignitor ran temp test. Oven is avg. 352 degrees, I can't make any better than that....

 

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