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Author Topic: Parts ordering and shipping - looking for feedback  (Read 151 times)

Offline andersenappliance

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Parts ordering and shipping - looking for feedback
« on: January 08, 2013, 09:01:43 PM »
Parts orders:

I'm working on a few ideas.  The first one is that every job gets a shipping charge tacked on.  It is folded into my service call.  That way I don't have to worry about dividing shipping up into different orders, or adding it on to this one, or any of that messing around.  I find that my shipping is covered in this manner, and I can afford to upgrade to next day on occasion without tacking on an extra charge.

The next is that I'll place parts orders on MWF or TThS.  Or something along those lines.  After I build up a good truck stock, then I'm grouping my orders to replace truck stock or to special order for a job.  That'll save a lot of money.

The last is a 'parts run.'  If I have a parts store that'll deal with me, I can  run to them once a week for an order.  I don't want to go crazy.  Two gallons of gas covers a 40 mile round trip.  That is a basic 5-day ground shipping charge. 

Shipping can get expensive, but as long as you're not calling in an order for each individual part, you can manage it well.

How do you guys handle your shipping?

It seems that jobbers used to run a delivery route, but I don't see much evidence of that anymore.

Offline AJ

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Re: Parts ordering and shipping - looking for feedback
« Reply #1 on: January 09, 2013, 07:36:05 AM »
Any orders over $100.00 I get free shipping. There are times that I just need to order one part that is less that $100.00 ASAP.
If my part order does not reach $100.00 I can sometimes ask nicely and receive free shipping anyway. :)

If that don't work I charge extra for the part to cover the shipping. I have never added a "shipping charge" to anyones bill.
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Online theoldstoveguy

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Re: Parts ordering and shipping - looking for feedback
« Reply #2 on: January 09, 2013, 08:15:19 AM »
I absorb the cost as I it is included in the retail price if there is any shipping charges. Most of the time it may be 1-2 bucks or less per item, and the retail usually adds enough to still make a good profit and cover the cost of shipping. When I ship a board to be rebuilt I add shipping to the item as I paid to ship it out.

Offline wildimaginations

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Re: Parts ordering and shipping - looking for feedback
« Reply #3 on: January 09, 2013, 09:35:05 AM »
If a part costs me $10.00, I charge the customer a minimum $40.00.

If a part costs me $40.00, I charge the customer $80.

If a part costs me $400.00, I charge the customer $800.

No extra charge for shipping since my markup will cover taxes and shipping.

So far, very little resistance to my pricing.

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Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline Bailey

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Re: Parts ordering and shipping - looking for feedback
« Reply #4 on: January 09, 2013, 09:41:56 AM »
 If you order over $2000 a month in parts, Servall has a program that allows you to get one order shipped free every day. I've ordered a $15 part and paid no shipping.

Offline andersenappliance

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Re: Parts ordering and shipping - looking for feedback
« Reply #5 on: January 09, 2013, 11:24:31 AM »
I'm looking forward to the time when I'm ordering $2000/mo in parts!   O0

Offline RAH52

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Re: Parts ordering and shipping - looking for feedback
« Reply #6 on: January 09, 2013, 05:24:20 PM »
With all the internet part web sites out there I find it a stretch that a customer wouldn't have the tools to question a part that is marked up 400% . I've had customers look up a part I billed for and question me on it .

Offline Patricio

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Re: Parts ordering and shipping - looking for feedback
« Reply #7 on: January 09, 2013, 10:37:25 PM »
If & when a customer ask what a part costs, I tell them that I can shop around & look for the best price, but I am on the clock so the price is higher than what it is listed.   Just like if they go for the bluelight special they should be figuring their gas & time it takes to get to Kmart.  It all adds up to the final bill.   I don't work minimum wage, I am a professional.
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Offline Patricio

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Re: Parts ordering and shipping - looking for feedback
« Reply #8 on: January 09, 2013, 10:45:16 PM »
Any orders over $100.00 I get free shipping. There are times that I just need to order one part that is less that $100.00 ASAP.
If my part order does not reach $100.00 I can sometimes ask nicely and receive free shipping anyway. :)

May I ask where you get free shipping for over $100?   My online orders are well over $100 & I pay $7 to $9 per shipment.  It really does not add that much, but free is well free.
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Offline AJ

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Re: Parts ordering and shipping - looking for feedback
« Reply #9 on: January 09, 2013, 10:46:39 PM »
Any orders over $100.00 I get free shipping. There are times that I just need to order one part that is less that $100.00 ASAP.
If my part order does not reach $100.00 I can sometimes ask nicely and receive free shipping anyway. :)

May I ask where you get free shipping for over $100?   My online orders are well over $100 & I pay $7 to $9 per shipment.  It really does not add that much, but free is well free.

http://www.deydistributing.com
Hope you find our site helpful.

 

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