I had one recently that was 6 months out of warranty. I had the customer call Whirlpool customer service. Customer service called me to verify the diagnosis. They sent the inner drum and both tub halves, free of charge. I did the repair, they didn't require me to be a factory authorized servicer. I had another one yesterday, we'll see if it turns out to be the same deal. Keep in mind, they're only supplying the parts, not the labor.