Poll

POLL:  What percentage of your calls do not require a repair to the appliance?

More than 50 percent
About 20 percent
About 5 - 10 percent
About 1 - 5 percent
Less than 1 percent

Author Topic: Poll: What percentage of your calls require no change to the actual appliance?  (Read 68 times)

Offline andersenappliance

  • Technician
  • Member Since: Feb 2012
  • Posts: 723
  • Country: us
Yesterday I reset the breaker for a GE wall oven/micro combo.  It tripped when customer changed the broken light bulb with power to the machine.  Then I had a dishwasher call that needed both a new wall receptacle and the knock-out on the garbage disposal removed.  The last three "no drain" calls for dishwashers were due to not removing the knock-outs on the disposals, some of them running like this for a long time (yuck!).  Also, the last two complaints for "leaking" washing machines were from clogged sewer lines.  I also recently had an ice-maker call in which the machine was turned off.

I'm curious how many of your calls are like these.

Offline dentdaddy

  • Technician
  • Member Since: Feb 2010
  • Posts: 178
  • Country: us
Re: What percentage of your calls require no change to the actual appliance?
« Reply #1 on: October 13, 2012, 06:24:59 PM »
I have 5 or so of these a week. Throw in a couple of siphoning washers and you've got a low revenue week. I really love the guy who wants to argue with me about siphoning...come on dude, it's kindergarden hydraulics!
Good work isn't cheap. Cheap work isn't good.
SW Oklahoma

Offline RAH52

  • Technician
  • Member Since: Aug 2008
  • Posts: 791
  • Country: ca
Re: What percentage of your calls require no change to the actual appliance?
« Reply #2 on: October 13, 2012, 07:07:50 PM »
I have a number of calls per week that require no repair ,either customer education or no fault with appliance .Actually I can't believe how stupid some people are .Its easy money so keep them coming .

Offline Patricio

  • Technician
  • Member Since: Aug 2011
  • Posts: 413
  • Country: us
  • Tight Lines
Re: What percentage of your calls require no change to the actual appliance?
« Reply #3 on: October 13, 2012, 07:17:21 PM »
Does condeming an appliance count?
Great Old Fashion Hometown Service

Offline andersenappliance

  • Technician
  • Member Since: Feb 2012
  • Posts: 723
  • Country: us
Re: What percentage of your calls require no change to the actual appliance?
« Reply #4 on: October 13, 2012, 07:52:53 PM »
Does condeming an appliance count?

Probably not.  I'm just thinking of those calls where there is nothing wrong with the appliance.  Too much wrong would go the other way.  Heck, if we could convince the customer to fix the bad appliances, we'd make a whole lot more money!

Offline Patricio

  • Technician
  • Member Since: Aug 2011
  • Posts: 413
  • Country: us
  • Tight Lines
Re: What percentage of your calls require no change to the actual appliance?
« Reply #5 on: October 13, 2012, 08:21:52 PM »
Heard that my friend.
Great Old Fashion Hometown Service

Offline wildimaginations

  • Technician
  • Member Since: Jul 2011
  • Posts: 644
  • Country: us
Re: What percentage of your calls require no change to the actual appliance?
« Reply #6 on: October 13, 2012, 09:49:12 PM »
I've had a whole day where it was just one screw up after another, recalls and just a day when I should stayed in bed rather than go to work.
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

 

Wanted: Your appliance repair photos....

Started by AJ

Replies: 7
Views: 202
Last post November 08, 2013, 05:59:03 PM
by geebeegee
Weirdest thing you have ever found in an appliance?

Started by AJ

Replies: 46
Views: 593
Last post November 21, 2013, 10:02:11 AM
by ACEAPPLIANCE
Appliance Repair Resources

Started by AJ

Replies: 49
Views: 2917
Last post April 22, 2015, 08:49:43 AM
by tlzfixer
Appliance Jobs on Google Base

Started by AJ

Replies: 0
Views: 43
Last post June 28, 2009, 01:19:49 AM
by AJ
Appliance wiki

Started by jumptrout51

Replies: 6
Views: 57
Last post July 11, 2009, 11:54:57 AM
by JWWebster
Fastest Engine Belt Change

Started by AJ

Replies: 1
Views: 15
Last post November 19, 2009, 10:05:58 AM
by JWWebster