Forum > Refrigerator & Freezer Repair

KitchenAid Bottom Freezer Drain clogged- need to remove drawer to gain access

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jimbo6679:
My frig is 16 months old, but  I got service under a 2 year warranty I purchased from Home Depot.  GETTING that service was a different story, and I would not buy a warranty from them again. 
By the way, this drain part is accessed from BEHIND the frig.   There is a small panel at the bottom that removes for access.  That is a LOT easier than removng the drawers!
 
I contacted maytag "chat" about getting a part number to replace the duckbill.   Turns out they don't actually know anything, they just chat, about the weather, or whatever, but not about anything tech!!!!!!

AJ:

--- Quote ---I contacted maytag "chat" about getting a part number to replace the duckbill.   Turns out they don't actually know anything, they just chat, about the weather, or whatever, but not about anything tech!!!!!!
--- End quote ---

I have found this to be the case with lots of different website's the provide 'chat' as a customer service option.

I have to wonder if the person chatting is even a employ of the company or just a employ of a third party that is providing the chat service because as you said it turns out they don't actually know anything, lol...

tcape:
The part I removed and cleaned was behind the fridge too. There was a little shoot that led down to the pan and when I reached my hand in to feel the tube, I felt the rubber piece. The customer bought their fridge at Lowes I think and they had decided not to go with the extended warranty.

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