Forum > Refrigerator & Freezer Repair

MBR2258XES1

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theoldstoveguy:
Sounds more like a plugged drain if it's sheeting ice on the floor of freezer.

jimbo6679:
Yes.... I don't know how the drain could get clogged or frozen but that seems to be the case.   With my illness, I am unable to take things apart to access it.   Which leads to plan B!   I called the HD extended warranty and they gave me an appt. for Wednesday.    But an hour later their service contractor called and said   " Oh, nay, nay, moosebreath.  The earliest we could possibly come is Friday the 12th, TWO WEEKS>    So I marched my sick self over to Home Depot.   The lower peons tried to give me the ...well you have to deal with the warranty company, NOT HOME DEPOT.    I mustered up my best " If you try to say that again I will rip your tonsils out" look.  He got some kind of suit who was pretty helpful .   Couldn't totally solve it because it is late in the day Saturday....but promised someone will solve this Monday AM.    We'll see. 

Since the freezer is still cold.....I can deal with the not draining for a while.  I just hope it doesn't stop defrosting  before we can get it looked at!\

Thanks to all for your feedback.

jimbo6679:
FOLLOW UP:   The service guy from the warranty company just left.   He took the bottom panel off at the BACK of the refrigerator, went in and removed a rubberish sort of funnel, or something that was part of the funnel.   Being rubberish, in the heat the rubber is all sticky and this gizmo was stuck shut where the water is supposed to drain through.   He simply removed that part, and said they send it in to Maytag for analysis.    It took him all of about 7 seconds to diagnose this once he saw all the symptoms, so I gather this is a common problem.     I hope it is ok to run it with that item out.   

 He said the actual drain is frozen solid, so we have to turn it off and open the freezer door for 24 hours.  I was hoping he could have taken care of it without that, but that is what we will do.

RAH52:
Experience has taught me if you remove the drain grommet frost is going to form in the freezer in the area around the light switch .When I do a call like yours I take the time to get rid of the ice .I guess it saves you money his way .

jimbo6679:

--- Quote from: RAH52 on October 08, 2012, 05:56:51 PM ---Experience has taught me if you remove the drain grommet frost is going to form in the freezer in the area around the light switch .When I do a call like yours I take the time to get rid of the ice .I guess it saves you money his way .

--- End quote ---

This was done on my Home Depot extended warranty, so I am not surprised they avoided putting in any extra labor time!     
How big a problem is that frost at the light switch???      Is that grommet replaceable?     Is it the part called the drain funnel on the parts diagram?   

I really appreciate your feedback on this.

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