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Author Topic: The Future of Appliance Repair?  (Read 224 times)

Offline Nwtech

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  • Member Since: Feb 2012
  • Posts: 60
The Future of Appliance Repair?
« on: September 06, 2012, 09:40:25 AM »
Online platforms have hit the IT world pretty hard. A lot of work that use to go through normal channels now goes to online platforms that send the work out for pennies on the dollar. A friend forwarded this wo to me.

Quote
Description:       
          HAIER AMERICA FREEZER

                     THERMOSTAT PARTS SWAP

                      EASY APPLIANCE REPAIR

 

We will be recruiting new appliance technicians, even if you’ve NEVERrepaired an appliance before, you will be able to do these simple repairs!!

 ** Must Validate Model Number, Serial Number and Date of Purchase**

KEY POINTS TO REMEMBER

  MANUALS-click

WHICH IS THE SAME AS PASTING THE TEXT BELOW INTO YOUR BROWSER:

http://service.haieramerica.com/entryscreen.aspx#

 

TRAINING INFORMATION-click

https://docs.google.com/folder/d/0B5jT9AjNTSmATF9aZF9ROF9lTmM/edit

 

CERTIFICATION TESTING – Coming Soon

 

Our FTP SITE go to HAIER

ftp://bobbyjonesinc.com/

If you have ANY questions respond only to:

service@bobbyjonesinc.com or use your tech support Extension (989)

Install parts supplied and delivered to site by the buyer.  Typically these parts will be self explanatory, Power supplies, Main boards, Terminal boards etc.etc.

***************************EASY PART SWAP*************************

*****************************30 Minute Job!!!!************************

These are EASY REPAIRS!  Great 1st time APPLIANCE repair.
  Average time onsite is 20-30 Minutes.

Find your model number that you are working on and click the supporting documents!!

If at any time prior or during the service call, if you need any assistance please contact our service department at: (855)- 308-5983 Ext 989 or Service@bobbyjonesinc.com.  Maybe you need an update on plasma, DLP or LCD's? Let us provide you with training videos and tutorials.

The financial agreement and obligation that we are assuming for this particular repair is based upon a successfully repair and to bring stated TV back to normal operating conditions.  If repair is unsuccessful or an additional spend limit is required, you must contact buyer via (855)-308-5983, and we would also like to see some dialog on the platform as well.

The majority of the time we will have parts waiting on the technician to install.  If any additional parts are required or needed, they can be obtained and delivered at no expense to the technician by contacting the national parts department at 855-308-5983 Ext 30 or Parts@bobbyjonesinc.com.

 If any technical assistance is required prior to or during the service call, You will have access to service manuals, software upgrades, flow charts, diagrams and technical support (phone and email)

Apparently it is a warranty repair for Haier freezer and is coming from Service.net and Bobbyjonesinc.com
« Last Edit: September 06, 2012, 09:50:30 AM by Nwtech »

Offline andersenappliance

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Re: The Future of Appliance Repair?
« Reply #1 on: September 06, 2012, 03:44:40 PM »
Online platforms have hit the IT world pretty hard. A lot of work that use to go through normal channels now goes to online platforms that send the work out for pennies on the dollar.

This is true, but the corollary is that now there are IT consultants who get paid $300/hr to fix the stuff that can't be sub'd out to parts swappers.

Those on this forum may be looking at a pay raise!!  O0

But this is probably only for warranty work, and it seems that most independents already pass on that.

Offline andersenappliance

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Re: The Future of Appliance Repair?
« Reply #2 on: September 06, 2012, 03:50:57 PM »
Also, I wonder how they deal with liability?

Dear Mr. Insurance Agent,

Our business plan is to send people with no knowledge, experience, or training (whom we've never seen before) to the houses of strangers to open devices that operate on high voltage, pressurized water, and flammable or toxic gas, so that they can talk on the phone & trade out parts until something good happens.

That shouldn't be too much, Right?

And you'll give us a volume discount, too!

Right?...Right?...

Offline Nwtech

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  • Member Since: Feb 2012
  • Posts: 60
Re: The Future of Appliance Repair?
« Reply #3 on: September 06, 2012, 08:26:22 PM »
Online platforms have hit the IT world pretty hard. A lot of work that use to go through normal channels now goes to online platforms that send the work out for pennies on the dollar.

This is true, but the corollary is that now there are IT consultants who get paid $300/hr to fix the stuff that can't be sub'd out to parts swappers.

Those on this forum may be looking at a pay raise!!  O0

But this is probably only for warranty work, and it seems that most independents already pass on that.

You're kind of mixing things up. There have always been highly paid IT consultants. The online platforms had no impact on that. Generally they do HW and network design although they do get called in to solve high level problems on commercial systems. If any one here is do commercial appliance design and engineering I would guess they are already well paid.

This particular wo was a warranty repair but there is already non-warranty work going through Service Live and likely other platforms. Will it become a major trend for appliance repair as it has IT/computers? I have no idea. Definitely something to be aware of IMO.

Offline Nwtech

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  • Member Since: Feb 2012
  • Posts: 60
Re: The Future of Appliance Repair?
« Reply #4 on: September 06, 2012, 08:33:48 PM »
Also, I wonder how they deal with liability?

Dear Mr. Insurance Agent,

Our business plan is to send people with no knowledge, experience, or training (whom we've never seen before) to the houses of strangers to open devices that operate on high voltage, pressurized water, and flammable or toxic gas, so that they can talk on the phone & trade out parts until something good happens.

That shouldn't be too much, Right?

And you'll give us a volume discount, too!

Right?...Right?...

I assume they will deal with it the same way the IT platforms do. One charges a 5% charge to cover WC, general liability, and errors and ommisions. The others have there own internal insurance and some times require the techs to carry their own. It costs me $280 per year to carry $2 mil in general liability insurance. I certainly don't see that as a hurdle.

Offline andersenappliance

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Re: The Future of Appliance Repair?
« Reply #5 on: September 06, 2012, 08:51:26 PM »
The consultants to whom I was referring are paid their high dollars to fix things, not design them.

If you want to argue that the difference between condemning an appliance and condemning a $million dollar system is significant, I'd agree.

But, even if they can insure them, I doubt that hiring inexperienced, untrained, newbies to be your frontline service personnel is a good business model.

But then again, we are talking about Haier.

Offline Nwtech

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  • Member Since: Feb 2012
  • Posts: 60
Re: The Future of Appliance Repair?
« Reply #6 on: September 06, 2012, 09:26:33 PM »
The consultants to whom I was referring are paid their high dollars to fix things, not design them.

If you want to argue that the difference between condemning an appliance and condemning a $million dollar system is significant, I'd agree.

But, even if they can insure them, I doubt that hiring inexperienced, untrained, newbies to be your frontline service personnel is a good business model.

But then again, we are talking about Haier.

So help me out. I am pretty familiar with the IT world. What do you mean by "fix things"? Yes there are CCIE engineers that likely bill $300 an hour but that isn't comparable to what the average appliance repair guy does (or IT guy for that matter). I've worked on $500k tape silos and installed $50k netscout devices the size of a VCR but I guarantee you I wasn't paid $300 an hour.  :)  I can't think of any one other than sales that makes $300 an hour in hardware. Also I have no idea what you mean by condemn? I never said it was a good idea just that it has affected the IT world in a substantial way.  And I will repeat that I don't believe that means it will definitely affect the appliance repair industry.

Offline andersenappliance

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Re: The Future of Appliance Repair?
« Reply #7 on: September 06, 2012, 09:53:05 PM »
"500k tape silos"

Boy that brings back memories!  I managed the operations center at SDSC and we had a High Performance Storage System (HPSS) that was about 4 silos.

Rumor was we got hacked and nobody found out about it for years.  The hacker was using the silo as a PORN SERVER out of Brazil! :2funny: :rofl:

I always had a problem getting management to provide new tapes for the silos, and the operators (legacy employees who didn't even know unix), just kept recycling them.

I red flagged this several times to the interested parties, but since I was considered a "place holder," I was ignored.

Then one day it turns out that a national archive projects files have been re-written and re-written, over and over.  All I could say is "I told you this was gonna happen," and scoot for greener pastures.

I don't think the center has recovered.

As far as fixing things,  I'm really not talking using screwdrivers and wire connectors.  I'm talking about database migration, performance testing, adaptations, high end DBA type stuff. 

And though they get the big bucks, they end up spending it on airline tickets and hotel rooms.

My goal is not big bucks, but a small corner of the world that I can pay off and own, and then work for beer money.  I'm thinkin' JWWebster type stuff.

Glad to know ya, Nwtech!  So why did you bail on IT?  I left at the end of the tech boom when they were laying off everyone in sight.  The graduate class before me all became CIO's and the graduate class after me all stayed bartenders and pharmaceutical salesmen!  I figured that I'd rather do anything for myself than be depending upon someone who would lay me off when I hit 50!

How 'bout you?

Offline Nwtech

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  • Member Since: Feb 2012
  • Posts: 60
Re: The Future of Appliance Repair?
« Reply #8 on: September 06, 2012, 10:56:41 PM »
Well I haven't.  Earlier in life I did sales not because I liked it or was good at it but because it paid well. When my daughter was in high school I went back to school to get a psychology degree and started doing on site IT work to pay some of the bills. That took off pretty well and I learned that a Masters in Psychology might cost me $50k+ and only bring me $15 an hour.  ???  I dropped out of school and did the IT work fulltime and still do. On a good day I do $500-$600 but many days are quite a bit less ($100-$200). Some days are 0.  :( Appliance repair is a way to diversify and stay busy.

Offline Nwtech

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  • Member Since: Feb 2012
  • Posts: 60
Re: The Future of Appliance Repair?
« Reply #9 on: September 06, 2012, 11:02:02 PM »
PS Don't knock Pharmaceutical Sales, the legal kind. Those guys and gals make serious bank!  :)

 

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