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Author Topic: helping other techs  (Read 161 times)

Offline twayneb

  • Technician
  • Member Since: Jan 2012
  • Posts: 57
helping other techs
« on: August 09, 2012, 10:09:54 PM »
do you guys have other techs ever call you for advice? I mean local techs. i get a few calls a month from techs/service companies who ask for advice, mostly on maytag products because i have done waaranty service on maytag products for almost 14 years. i usually help if i can, but not sure if i should. i have always done it because i thought at some point i may need a favor from them but lately feel like i may be taking food off my table. i'm a nice guy by nature  and love to help anyone out, just looking for thoughts on what you would do?

Offline haroldsappliance

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  • Member Since: Nov 2011
  • Posts: 618
  • Country: us
    • Appliance repair
Re: helping other techs
« Reply #1 on: August 10, 2012, 04:53:01 AM »
I am fortunate to have a brother in the same business that I can consult with.  Twenty three years ago I remember that he didn't really like that because we were in the same area. I told him, hey this is like mowing yards, there's plenty of them out there, let's mow them together. He agreed. We now share a lot of info. I also know other company owners that I can call if I'm in a bind. I have a 35 year ge tech that has been very valuable to me over the years. We are very good friends. I will always help.

Offline RAH52

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  • Member Since: Aug 2008
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  • Country: ca
Re: helping other techs
« Reply #2 on: August 10, 2012, 05:19:37 AM »
In my area all techs know each other ,swap or lend parts and help each other .Were a pretty close knit group .One valuable thing we do is advise each other on the dead beats out there .

Offline niobrara

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  • Member Since: Sep 2009
  • Posts: 1227
Re: helping other techs
« Reply #3 on: August 10, 2012, 06:53:24 AM »
Yes,have several that I talk to weekly. When someone calls, I do what I can to help .

Offline AJ

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    Administrator
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Re: helping other techs
« Reply #4 on: August 10, 2012, 08:46:14 AM »
Yes, always. Glad to help out when I can.  O0
Hope you find our site helpful.

Offline theoldstoveguy

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Re: helping other techs
« Reply #5 on: August 10, 2012, 09:01:50 PM »
I get at least 2 phone calls a day and always help, I usually get a lot of referral work on older stuff from them. What comes around goes around.

Offline Wedgeman55

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  • Member Since: Aug 2008
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  • Country: us
  • Man vs Appliance - Never give up, Never surrender
Re: helping other techs
« Reply #6 on: August 25, 2012, 02:22:59 AM »
     I have a great relationship with all of the guys in my area.   I always try to help them out, and they help me.  I have a relative who has been in business for 40 years like myself.   Both of our fathers were in appliance repair,  and we used to all help each other out.    Him and me talk daily at least 10 times a day.   Talk about calls, where were're going.   Bad service calls,  good service calls,  etc.   
     I have one tech who doesn't like to work on dishwashers,  gives me referrals or my relative.    Another one doesn't like to work on new whirlpool washers,  so gives calls to me.     I get coin op and commercial calls from most of techs in my area and parts store.    I give calls to others when I don't want to drive to certain areas that are far.   It helps, believe me.   
     Believe me,  it's better to have a good relationship with other techs than adversarial.    Only one recently that was a jerk was a sears tech.   Was at parts counter, and I asked him a question about a a test code for a kenmore oven that didn't have a tech sheet.   Kept telling me "I don't know".   Wouldn't give me any info.   I guess he thought he was protecting his job.    But I feel differently,  I like to help people and have a good repor with 10 good techs in our area.   
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline niobrara

  • Technician
  • Member Since: Sep 2009
  • Posts: 1227
Re: helping other techs
« Reply #7 on: August 25, 2012, 09:45:55 AM »
  Only one recently that was a jerk was a sears tech. I believe that. The company is changing at a very fast pace on the service side. I run into more techs that are just angry all the time,bad way to live. The company was just named as the number 5 worst company to work for in the US .By the way , he probably didn't know.

Offline Wedgeman55

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  • Member Since: Aug 2008
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  • Country: us
  • Man vs Appliance - Never give up, Never surrender
Re: helping other techs
« Reply #8 on: August 25, 2012, 09:17:21 PM »
Based on what I see of their work, I guess your right.   I guess if I worked for them, I would be miserable too.   They charge a very high repair fee.   
Commercial Laundry repair Tech and Installer  1973 to 1980
Service Manager / Technician Commercial Laundry repair company 1980 to 2002
Refrigeration - HVAC - Boiler School 1974-1976
Electronic School 1978-1979
Self Employed Appliance Repair Company 2002 to present

Offline andersenappliance

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  • Member Since: Feb 2012
  • Posts: 746
  • Country: us
Re: helping other techs
« Reply #9 on: August 30, 2012, 01:06:51 PM »
My business is in an area with no techs.  I'm literally the only one in the county.  Most people have been stuck calling Sears, and they've been paying for it. 

I applied to be a sears tech, but was turned away because my experience was in my own business.

I had a call following up a sears call for a built in oven with erratic temp.  l started tearing into it, and the lady asked what I was doing.  I said I'm figuring out how to fix it.  She says "The Sears guy didn't take anything apart."

I didn't bother to point out that that was probably why I was there now.  It ended up being a loose connection on the Temp Probe.  The other guy resolved the problem by telling her that ovens often fluctuate temperature, and that she shouldn't rely on aftermarket thermometers for oven temp readings.

I guess that's one way to collect your service charge. :-\

I'm not trying to bash Sears, 'cause I'm far from an expert, but...

Paul

 

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