Point taken, however on certain items that are very time consuming to diagnose, It may mean a higher priced service call for those repairs. One company in my town has a stepped Service Call / Diagnosis price list. For Double ovens, for instance, this company always sends 2 men and charges double for a service call. And double labor. For Bosch, Samsung, LG or Asko dishwashers, They charge for installation and removal of dishwasher on their bill in addition to a service call. Same for cooktops, they charge a higher service call. And also stack washers/dryers.
Lets face it, to diagnose a direct drive washer should take no more than 5 minutes no matter what. Same with dryers. Refrigerators, for the most part, can be diagnosed rather quickly. Problem with a Glass top cooktop, It involves way higher than normal time to diagnose. I think as long as you tell customer ahead of time what it will cost, It should be ok. I'm still considering what to do on this matter. I really do appreciate everybody's opinion. Thanks.
In the end, we all should be properly conpensated for our time, that's all.