Author Topic: Freezer not cooling/Refrigerator is fine  (Read 2867 times)

Offline dab147315

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Re: Freezer not cooling/Refrigerator is fine
« Reply #15 on: July 15, 2012, 09:29:49 AM »
It sounds like the condenser fan motor in the back buy the compressor is not working because you talk about seems to me about a lot of heat coming from under the refrigerator.take of back panel and take a look.Anytime the compressor is on this fan must be running.If not you can use a portable fan until you get service.

Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #16 on: July 15, 2012, 03:16:57 PM »
I just touched the compressor and it is scalding hot.  The fan is running.  You think it is the compressor gone bad?

Offline dab147315

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Re: Freezer not cooling/Refrigerator is fine
« Reply #17 on: July 15, 2012, 03:41:40 PM »
The compressor will be hot to the touch.

Online AJ

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Re: Freezer not cooling/Refrigerator is fine
« Reply #18 on: July 20, 2012, 10:01:37 PM »
What did you end up doing with this refrigerator?
Hope you find our site helpful.

Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #19 on: July 21, 2012, 07:49:13 AM »
What did you end up doing with this refrigerator?
At this point the tech said that it probably is the compressor.  We are thinking of not fixing it and getting a new refrigerator.  They are refunding the money that we have spent with them less the trip charge.

Online AJ

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Re: Freezer not cooling/Refrigerator is fine
« Reply #20 on: July 21, 2012, 07:52:11 AM »
Ok, thanks for the update.
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Offline dab147315

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Re: Freezer not cooling/Refrigerator is fine
« Reply #21 on: July 21, 2012, 08:02:57 AM »
Probably the compressor?Thats a for sure answer.Was this G.E service the company that look at it?

Offline dab147315

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Re: Freezer not cooling/Refrigerator is fine
« Reply #22 on: July 21, 2012, 08:21:23 AM »
Ay any point in the service calls did they take freezer back panel off and look at freezer coil?Just curious.

Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #23 on: July 21, 2012, 08:46:37 AM »
Sorry double post.
« Last Edit: July 21, 2012, 08:49:56 AM by gyoung345 »

Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #24 on: July 21, 2012, 08:49:04 AM »
Yes.  He looked at all that.  Quote to replace approx 1000.  Was not GE service.

Worth repairing for 1k?

Sent from my SPH-L710 using Tapatalk 2

Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #25 on: July 21, 2012, 02:26:13 PM »
We were out just looking at refrigerators and the sales rep said that if they think it is the compressor it should be covered by the 5 year warranty (GE Profile).  I am working on calling GE.

Online AJ

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Re: Freezer not cooling/Refrigerator is fine
« Reply #26 on: July 21, 2012, 02:35:07 PM »
I don't know about GE but other appliance manufactures drops the 5 year sealed system warranty to 1 year sometime ago.

If you have the owners manual for the refrigerator it should state the warranty information too.

Let us know what you find out.
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Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #27 on: July 21, 2012, 02:37:59 PM »
Yep, I pulled the GE manual and it says GE Profile only are 5 years, the rest are 1 year.  I've got the official "GE" guys coming out on Monday afternoon.  I figure if I have to pay the $70 trip charge for them to tell me it is broken and not covered so be it.  If it is covered then the $70 and the parts and labor are covered.  Worth the $70.
« Last Edit: July 21, 2012, 02:39:15 PM by gyoung345 »

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Re: Freezer not cooling/Refrigerator is fine
« Reply #28 on: July 21, 2012, 02:41:16 PM »
What is the purchase date of your refrigerator?
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Offline gyoung345

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Re: Freezer not cooling/Refrigerator is fine
« Reply #29 on: July 21, 2012, 02:48:25 PM »
That's the tricky thing.  They came with the house.  We are the first owners and closed on 2/1/2008.  Otherwise, it would be when the builder purchased them, possible back in October 2007.  Which would still be under the 5 years.

 

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