Forum > Washer Repair

Simple Spider Question - TROMM

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RichardU:

--- Quote from: wildimaginations on July 06, 2012, 01:23:24 AM ---If you order the entire drum assembly, the spider part comes already attached.  It's also covered under their part warranty.

--- End quote ---
Thanks for the responses. I've gathered that even though the spider is a available as a separate part, it is essentially not to be replaced separately since it would require destroying the lifters.

Unfortunately, I haven't figured out how to get LG to honor their warranty on the drum since I am not an authorized service tech.

wildimaginations:
Call LG and tell them that it's your own washer and you want to repair it yourself.  Give them the model and serial number and your information.  The warranty does not specifically say that you have to have an authorized servicer fix it.  It just the part is covered for certain period of time and you should be able to get the part for free under that warranty.

AJ:
 O0

RichardU:

--- Quote from: wildimaginations on July 06, 2012, 06:49:56 PM ---Call LG and tell them that it's your own washer and you want to repair it yourself.  Give them the model and serial number and your information.  The warranty does not specifically say that you have to have an authorized servicer fix it.  It just the part is covered for certain period of time and you should be able to get the part for free under that warranty.

--- End quote ---

I tried that. Their official line is that the warranty says to call them, and when they call they will tell you it needs to be done through an authorized service tech. Don't know if that would stand up in court, but that would involve going to court. Does anyone know anyone at LG?

wildimaginations:
Ok, ask LG for an authorized tech in your area.  Get several numbers.  Then call each of those techs to see if they will help you get the drum for free.  You could even offer to come by and pick it up at their location.  Be sure to take a picture of your model and serial number and bring any sales related paperwork with you so they can make a claim for the part.

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