« Last post by timbob58 on April 17, 2017, 08:34:10 PM »
I bought a new Kenmore range in September. A couple weeks ago, after boiling some spaghetti and removing it from the range the glass top cracked on the same burner used for the spaghetti. The service man said that the damage was not covered under warranty as it was the caused by "impact". There is no doubt that the glass did not crack from the impact of anything, this thing has been babied and cleaned after every use.
The warranty says under the "will not pay for" section: "Cracks in a ceramic glass cooktop that are not a result of thermal shock." After reading what thermal shock is, that seems exactly like what happened. Is there any tell tale sign or signs of cracked glass from thermal shock?