I'm working on a small project with my friend and we have plenty of questions about the industry. If any knowledgeable vets could help us out, we'd be forever grateful.
Wall of Questions:
Could you please walk me through in detail the standard appliance repair service process from the first point of contact to the last?
From what I understand, the client calls in, voices their problem. The repairman then comes to check out the issue at a fee. This fee is usually waived after the repair. A quote is given, then the customer decides whether or not he wants to go with that repairman.
How often does a client pay for the service call without going with the same repairman for the repair?
Are customers given a quote on the same day as the service call?
How is the bill usually itemized? (labor, parts, etc)
What is the average amount of time between the quote and actual repair date?
Do customers usually have the option to order their own parts?
Are most licensed technicians independent business owners or are they contracted by stores/properties/etc?
1) Customer pays a service call for an appliance diagnosis. Diagnosis is free if given over the phone and details are familiar with common problems I see in the field. The service call is not waived.
2) An estimate given will include parts (if any), labor and the service call charge total. I will charge 1/2 the service call rate for each additional appliance on the same visit.
3) If the part is available locally or on my truck stock, the job is usually done the same day. If the part has to be ordered, usually no more than a week to reschedule a date.
4) The customer has the option to buy their own part but we will not be involved installing the part. We will collect the service call charge and leave.
5) I am an independent owner.